Bilingual Implementation Specialist

Medavie Inc.; Courbe Québec; Hybrid; CAD 61,000 - 77,000; Full time

Benefits offered by this job

Flexible work environment

Competitive compensation and benefits

Annual incentive program

Defined benefit pension plan

Health, dental, life, and disability保险

EFAP Health Spending Account and Well‑

Paid vacation, personal days

Opportunities to work on impactful项目

Job summary

Medavie Inc. is seeking a professional to lead the implementation of new corporate group business and related projects.

You will collaborate with clients and internal teams to ensure requirements are met with high-quality service. The role requires a university or college diploma, insurance knowledge (LOMA/CEBS or willingness to obtain), and 3–5 years in group health/dental and life and disability insurance.

Qualifications

• University or college diploma.
• Insurance qualifications such as LOMA or CEBS, or willingness to acquire these qualifications; 3–5 years’ experience in group health/dental and life & disability insurance.
• Experience in project management or a similar analytical role is strongly preferred.
• Intermediate to advanced computer skills with MS Office; MS Project is an asset.
• Bilingualism (French and English) required to collaborate across Canada.

Responsibilities

• Oversee and be accountable for all new corporate business implementation projects.
• Own end-to-end implementation process using best practices for internal/external clients.
• Manage project changes, risks, issues, and actions; provide regular status updates.
• Act as a key contact with external clients and Client Services Teams across Canada.
• Translate detailed documentation into Medavie Blue Cross specifications.
• Ensure excellent customer experience with timely delivery and quality.

Skills

Project management

Bilingual French & English

MS Office

Education

University or college diploma

Tools

MS Project

Microsoft Office Suite

Job description

Position Type: Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award‑winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential.

The Opportunity

In this position you will be primarily responsible for the implementation of new corporate group business, as well as other projects as assigned. You will work closely with external customers as well as a wide variety of internal parties to ensure client needs are met.

What You Will Do

• Oversight and accountability of all new corporate business implementation projects ensuring all operational requirements are met
• Ownership and innovation of the end to end implementation process using best practices to serve and support facing internal and external clients
• Successfully manage new business project changes, risks, issues and actions; Regularly communicate project updates with stakeholders to ensure buy in and project success; ( i.e. status updates, meetings)
• Act as key point of contact with our External Clients and Client Services Teams including attending new group installation meetings and collaborating with operational areas within Medavie Blue Cross to ensure client needs are attainable and met
• Analyze and synthesize detailed documentation, such as original proposals and prior carrier contracts and translate these requirements into Medavie Blue Cross specifications
• Ensure an excellent customer experience, including timeliness, quality and project management focus

What You Bring

• University or college diploma.
• Insurance qualifications such as LOMA OR CEBS, or willingness to acquire these qualifications Minimum three to five years’ experience in group health/dental and life and disability insurance.
• Experience in project management or a similar analytical role strongly preferred.
• Intermediate to advanced computer skills and a working knowledge of various software applications, including Microsoft Office Suite.
• Prior experience working with MS Project is considered an asset.
• Bilingualism (French and English) is required to perform the duties of this role, which include daily collaboration with teams and partners across Canada who operate in both English and French

What will Set You Apart

• Strong understanding of the group insurance/benefits industry
• Superior time management and multi-tasking skills
• Excellent analytical and judgment skills
• Innovative problem solver and trouble-shooter
• Exceptional organizational and prioritization skills
• Effective coping mechanisms and positive attitude
• Demonstrated flexibility and initiative to learn and adapt in fact paced work environment
• Ability to handle fluctuating volumes Adapt at working both in a team environment and independently
• Self-motivated and goal oriented
• Detail-oriented
• Possess a high level of integrity and accountability
• Excellent Communication skills – Written, Oral and Auditory; and Strong work ethic

What We Offer

• A flexible work environment that supports work-life balance
• Competitive compensation and comprehensive benefits package
• Annual incentive program
• Defined benefit pension plan
• Health, dental, life, and disability insurance coverage
• Employee and Family Assistance Program (EFAP) Health Spending Account and Personal Wellness Account
• Paid vacation, personal days, and wellness initiatives
• Opportunities to work on impactful projects and contribute to the ongoing evolution of our business

Pay Range: $61 221 - $76 526 CAD

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We will support you with accommodations or adjustments at any stage of the recruitment process.

If you experience any technical issues throughout the application process, please email: [e-mail].

We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians.

Full careers. Full lives.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest.

Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training.

As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.