Bilingual Implementation Specialist

Medavie; Montreal (administrative region); On-site; CAD 85,000 - 110,000; Full time

Job summary

Medavie is seeking a skilled professional to drive the implementation of new corporate group business, coordinating with external customers and internal teams to ensure client needs are met.

The role requires 3–5 years of experience in group health insurance and strong project management abilities. You will manage changes, communicate with stakeholders, and uphold exceptional client service across Canada.

Qualifications

• University or college diploma.
• Insurance qualifications such as LOMA or CEBS, or willingness to acquire these qualifications.
• 3–5 years’ experience in group health/dental and life and disability insurance; project management or analytical role preferred.
• Intermediate to advanced computer skills and MS Office; MS Project is an asset.
• Bilingual French and English required for cross-Canada collaboration.

Responsibilities

• Oversee and ensure delivery of new corporate group business implementations.
• Own end-to-end implementation processes using best practices for internal/external clients.
• Manage project changes, risks, issues and actions.
• Provide regular stakeholder updates (status meetings, reports).
• Serve as a primary contact with External Clients and Client Services Teams; collaborate with Medavie Blue Cross operations to meet client needs.

Skills

Project management

MS Project

Microsoft Office

Bilingual French/English

Analytical skills

Education

University or college diploma

Insurance qualifications (LOMA/CEBS)

Tools

MS Project

Job description

Position Type

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Opportunity

In this position you will be primarily responsible for the implementation of new corporate group business, as well as other projects as assigned. You will work closely with external customers as well as a wide variety of internal parties to ensure client needs are met.

What You Will Do

• Oversight and accountability of all new corporate business implementation projects ensuring all operational requirements are met
• Ownership and innovation of the end to end implementation process using best practices to serve and support facing internal and external clients
• Successfully manage new business project changes, risks, issues and actions;
• Regularly communicate project updates with stakeholders to ensure buy in and project success; ( i.e. status updates, meetings)
• Act as key point of contact with our External Clients and Client Services Teams including attending new group installation meetings and collaborating with operational areas within Medavie Blue Cross to ensure client needs are attainable and met
• Analyze and synthesize detailed documentation, such as original proposals and prior carrier contracts and translate these requirements into Medavie Blue Cross specifications
• Ensure an excellent customer experience, including timeliness, quality and project management focus

What You Bring

• University or college diploma. Insurance qualifications such as LOMA OR CEBS, or willingness to acquire these qualifications
• Minimum three to five years’ experience in group health/dental and life and disability insurance. Experience in project management or a similar analytical role strongly preferred
• Intermediate to advanced computer skills and a working knowledge of various software applications, including Microsoft Office Suite. Prior experience working with MS Project is considered an asset.
• Bilingualism (French and English) is required to perform the duties of this role, which include daily collaboration with teams and partners across Canada who operate in both English and French

What Will Set You Apart

• Strong understanding of the group insurance/benefits industry
• Superior time management and multi-tasking skills
• Excellent analytical and judgment skills
• Innovative problem solver and trouble-shooterExceptional organizational and prioritization skills
• Effect…