Bilingual Customer Service Representative - Group and Individual Insurance

Medavie; Canada; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Remote/hybrid work options

Extended training program

Comprehensive benefits: health, vision

Dental coverage

Defined contribution pension plan

Annual incentive bonus

Vacation time and Vacation Purchase

Job summary

Medavie in Canada is hiring a Bilingual Customer Service Representative to support members across the country. You will solve problems and deliver the highest level of service by phone and email, thriving in a team-oriented environment.

The role offers Monday–Friday shifts with evening hours, remote or hybrid work options, extensive paid training, and a comprehensive benefits package, including employer-paid health, vision, dental, and a defined contribution pension plan with incentives.

Qualifications

• Fluent bilingual English and French required.
• High school diploma or equivalent experience.
• Minimum 2 years in contact center environment.
• Strong communication and problem-solving abilities.
• Ability to work remotely with a secure workspace.

Responsibilities

• Provide support and service to members across Canada.
• Solve problems and contribute to a positive team environment.
• Communicate clearly by email and phone to resolve inquiries.
• Adapt to multiple applications while assisting callers.

Skills

Bilingual EN/FR

Communication skills

Technical aptitude

Problem solving

Education

High school diploma or equivalent

Job description

Position Type: Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award‑winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential.

Start Date: October 19, 2026

Join our team as a Bilingual Customer Service Representative and help us support members across Canada. In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to provide the highest level of customer service possible. Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the company!

What we offer:

• Monday‑Friday shifts ending at 9pm AT (No overnights, No weekends!)
• Extensive virtual paid training program to set you up for success.
• Permanent full‑time position with opportunity to grow in a well‑established organization.
• Flexible work arrangements and emphasis on work‑life balance including remote and hybrid work options.
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
• 100% employer‑matched Defined Contribution Pension Plan Annual Incentive Bonus which recognizes your contribution to our success.
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
• An organization where we encourage personal learning and growth with opportunities for career development.

What you need to succeed:

• You love helping people – this is non‑negotiable.
• You are a strong communicator – through email and phone, you are clear, concise, and friendly.
• You bring a positive, solutions‑oriented attitude to every challenge.
• High school diploma required; post‑secondary or equivalent experience.
• Strong attention to detail in a dynamic environment.
• Ability to work independently in a remote environment; ensuring you are able to sit while using a computer and a headset for prolonged periods of time.
• Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.
• Strong technical aptitude – you can navigate multiple applications while supporting callers.
• You are a problem‑solving master; you understand the callers needs and learn quickly how to get the best results in any environment.
• Language skills: Fluently Bilingual (English & French) written and spoken is required.

Hours of Work: Training hours: Monday–Friday, 8:00am–4:30pm AT, training will begin on your first day. After training, you’ll be assigned an evening shift within our operating hours: 8:00 AM – 9:00 PM AT, Monday–Friday. All shifts are 7.5 hours. We offer a shift‑bid twice per year (depending on business needs) where you are able to select alternate available hours based on seniority. Remote Office Requirements: A designated private area with a locked door and secure perimeter in a controllable environment. Quiet, distraction‑free workspace without conflicting responsibilities during scheduled hours. Always ensure your remote office space is secured before stepping away. #CBM1 #L1‑VS1 This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range: 40,254 - 45,285 CAD The Base Pay range may vary depending on the successful candidate or other relevant job‑related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance‑based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail].

We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians.

Full careers. Full lives. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all‑in‑one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training.

As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.