Bilingual Immigration Case Manager

Pacston; Golden Horseshoe; Remote; CAD 45,000 - 75,000; Full time

Job summary

An innovative agency is seeking dedicated Case Managers to join their remote team in Canada. This role serves as the first point of contact for clients navigating global immigration processes. Ideal candidates will possess excellent English writing skills, attention to detail, and a strong client service orientation. The position offers comprehensive training and exposure to the legal field, making it a perfect opportunity for those interested in law and global talent migration. With competitive compensation and a robust benefits package, this role is designed for motivated individuals ready to make a significant impact in the immigration sector.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid leaves

Paid holidays

100% employer-covered insurance premiums

10% salary raise after trial period

Qualifications

• Excellent English writing skills and strong attention to detail are essential.
• Must be self-motivated and able to work independently under tight deadlines.

Responsibilities

• Assign and edit legal documents based on internal materials.
• Reply to client messages in the case management system.

Skills

English writing skills

Attention to detail

Client service skills

Self-motivation

Multitasking

Time management

Second language proficiency

Education

BA or MA degree

Tools

G Suite

Microsoft Office

Adobe Pro

Job description

Pacston Canada is on the hunt for Case Managers to work remotely in Canada to manage global immigration cases. This position acts as the first point of contact and support for clients who require global immigration applications. The duty of this position is to instruct, assist and communicate with clients to prepare all documents required. We will provide an orientation and full training after onboarding. This is an excellent opportunity for those who are interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration.

Ideal applicants should be able to work 40 hours every week.

Job Responsibilities:

• Assign and edit technical/legal documents and letters based on internal materials
• Revise documents according to internal specifications and client feedback
• Reply to client messages in the case management system
• Work on reference letter projects
• Overtime might be needed to respond to clients' messages and finish client’s projects on time
• Perform other duties as assigned

Required Qualifications:

• Excellent English writing skills
• Strong attention to detail
• Outstanding client service skills
• Proficient with G Suite, Microsoft Office, Adobe Pro
• High degree of self-motivation and ability to work independently under tight deadlines
• Demonstrated professional demeanour
• Excellent multitasking and time management skills
• Have a BA or MA degree
• Speak a second language other than English
• Relevant internship or work experience as assets

Benefits:

We provide competitive compensation and great benefits. The comprehensive benefits plan includes health insurance, extended health care, long-term disability insurance, paid leaves and paid holidays. There will also be a 10% salary raise provided after the completion of the trial period.

• Health, dental and vision insurance (the employer covers 100% of the monthly premium for the employee)
• Paid leaves annually
• Paid holidays

Pacston is proud to be an Equal Opportunity/Affirmative Action agency, making decisions without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.