Bilingual HR Representative — EN/FR & Case Support

Schneider Electric Corp; Montreal; On-site; CAD 58,000 - 88,000; Part time

Benefits offered by this job

Health insurance

Paid holidays

Pension plan

Wellness program

Training opportunities

Job summary

Schneider Electric in Montreal is seeking a PeopleLink HR Representative on an 18-month contract to support employees and managers across HR processes.

You will deliver HR services through phone, live chat, tickets, and email, manage cases from intake to resolution, and collaborate with HR Partners, Payroll, Benefits, and Talent Acquisition to resolve complex requests while maintaining data confidentiality.

Qualifications

• Bachelor's degree in Human Resources or related field.
• Fluent in English and French, written and spoken.
• Experience in Customer Service or HR Operations preferred.
• Familiar with case management systems and HR platforms.

Responsibilities

• Provide multichannel HR support to employees and managers.
• Manage HR inquiries from initial contact through resolution.
• Offer guidance on HR policies, benefits, and documentation.
• Process lifecycle transactions with data accuracy and confidentiality.
• Use knowledge articles and procedures to respond accurately.
• Escalate complex cases to appropriate HR or Payroll teams.
• Maintain complete case documentation in CMS.
• Collaborate with HR Partners, Payroll, Benefits, Talent Acquisition.
• Identify process improvements to enhance the employee experience.

Skills

Customer service

Bilingual English/French

Communication skills

Case management

Team collaboration

Education

Bachelor's degree in HR or related field

Tools

MS Office (Outlook, Excel, Teams)

HRIS

Job description

Schneider Electric in Montreal is seeking a PeopleLink HR Representative on an 18-month contract to support employees and managers across HR processes.

You will deliver HR services through phone, live chat, tickets, and email, manage cases from intake to resolution, and collaborate with HR Partners, Payroll, Benefits, and Talent Acquisition to resolve complex requests while maintaining data confidentiality.