Bilingual French Financial Services Specialist Loan Support

Singlepoint-Group-International-Inc; Toronto; Vor Ort; CAD 22.000 - 31.000; Vollzeit

Benefits dieser Stelle

Healthcare Spending Account

Hybrid work opportunities

Insurance discounts

Retail discounts

Growth potential

Zusammenfassung

SinglePoint is seeking a bilingual customer service specialist in Toronto, ON to support a leading financial institution. This full-time, on-site role involves assisting customers with loan applications, guiding them through the process, and providing proactive service on a rotational schedule.

You will handle inbound inquiries, make outbound follow-ups, and document all interactions in the CRM. A strong customer-first attitude and ability to work with teams are essential.

Qualifikationen

• Bilingual French and English required.
• Experience in customer service or sales preferred.
• Able to navigate CRM systems.
• Strong time management and follow-up skills.
• Must pass background and credit checks.

Aufgaben

• Guide customers through the loan application process with step-by-step assistance.
• Respond to inbound inquiries and make outbound follow-ups.
• Answer questions on eligibility, loan status, and next steps.
• Record all interactions in the CRM system.
• Direct customers to local branches for in-person support.
• Identify opportunities to upsell services.
• Collaborate with team and leadership to resolve cases.

Kenntnisse

Bilingual FR/EN

Customer service

Sales oriented

CRM navigation

Time management

Communication

Tools

CRM systems

Jobbeschreibung

SinglePoint is seeking a bilingual customer service specialist in Toronto, ON to support a leading financial institution. This full-time, on-site role involves assisting customers with loan applications, guiding them through the process, and providing proactive service on a rotational schedule.

You will handle inbound inquiries, make outbound follow-ups, and document all interactions in the CRM. A strong customer-first attitude and ability to work with teams are essential.