Bilingual French English Content Claims Specialist

Engineering Search Firm Inc; Halifax; On-site; CAD 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a bilingual Content Claims Specialist to manage and process claims remotely. This dynamic role involves acting as a liaison between insurance adjusters and policyholders, ensuring fair assessments of personal contents loss. The successful candidate will thrive in a flexible work environment, demonstrating strong communication skills and adaptability to changing technologies. With responsibilities including accurate claims processing and maintaining productivity standards, this position offers a unique opportunity to contribute to the insurance industry while working from home. If you are passionate about helping others and excel in a fast-paced environment, this role is perfect for you.

Benefits

Flexible working arrangements

Company equipment provided

Remote work opportunities

Qualifications

• 3-6 years of experience in the claims or insurance industry.
• Bilingual in English and French with strong communication skills.

Responsibilities

• Handle content claims and act as an intermediary between adjusters and policyholders.
• Report time spent on each claim and maintain productivity standards.

Skills

Communication Skills

Adaptability

Time Management

Research Skills

Education

Secondary School Diploma

AMF Courses (for Quebec)

CIP Courses (for Ontario)

Tools

Claims Processing Software (exclaim)

High-Speed Internet

Job description

CONTENT CLAIMS SPECIALIST (Bilingual: English | French)

We are hiring an in-house bilingual content claims specialist to join our team remotely in Canada.

The position location is flexible, and we can offer in-office, hybrid, or fully remote working arrangements.

Candidates in Quebec must have some AMF courses completed. In Ontario at least 4 CIP courses completed.

Montreal, Quebec

3-6 years of experience

Claims - Insurance Industry

QUALIFICATIONS

• Strong communication skills.
• Willingness to learn and continuously improve.
• Be able to provide an adequate workspace, free of noise.
• Demonstrated ability to adapt to change and new technology.
• Employee must provide their high-speed internet service.
• Ability to communicate effectively verbally and in writing in both French and English.
• A Secondary School diploma background/experience in the property claims industry would be considered an asset.
• Company equipment will be provided. It is the employee’s responsibility to care for and maintain the equipment, as per policy.

JOB DESCRIPTION

• The role of Contents Claims Specialist is a multi-faceted role, which focuses primarily on the following four key areas of adjuster’s content claims handling operations:
• Acting/operating as a third party, intermediary between the Insurance Company’s property adjusters and their policyholders concerning conducting fair market assessments and valuations of policyholders’/claimants’ total loss personal contents, which are most commonly caused by theft, water, fire, and other perils.
• Operating from their home-based offices, adjusters’ Content Claim Specialists are responsible for recording all daily claims handling activity, concerning hours worked/time spent per task, as well as fulfilling all of their required administrative job duties.
• Focusing on the accurate and timely processing of the industry’s major loss and damage content claims, via the use of adjusters’ claims handling professional-service methodology and its Web-based content claims processing and pricing platform/system – exclaim. Operating from their appropriately set up and equipped home-based offices, Adjuster’s Contents Claims Specialists are consistently (daily/weekly basis) assigned new claim files.

RESPONSIBILITIES

• Report/record all time spent on each claim file on a consistent and daily basis.
• Consistently promote the adjuster's brand, image, and reputation professionally and positively.
• Perform according to the Company's performance/productivity standards on each task and every claim.
• Must have and maintain a high-speed internet connection to work with the adjuster's website and the equipment provided.
• Consistent and quality turnaround of all claims by the Company’s productivity and performance standards.
• Conduct ongoing new research and price contents from completed claims inventories, the schedule of loss forms, and from contractors’ lists.
• Perform other tasks and claims-related functions from time to time, and as directed by the Company’s Manager, In-house Operations.
• Submit completed claims reports to Insurance adjusters, close files to meet adjusters' performance cycle times and productivity standards.
• Effective and professional communications with all key stakeholders in the claims process, including adjuster claims reps, adjusters, policyholders, and industry contractors.
• Maintain a 40-hour workweek when required and work is available, at the Manager’s request. This will vary and will be mandatory by operational requirements.
• Maintain claim related notes in the Company’s Claims System/Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Conduct data entry, research, and pricing of higher-valued, personal contents based on like, kin, and quality pricing, and working with various means of researching fair market pricing via suppliers, Internet, databases, and other means.