Bilingual Food Service Manager

Bento; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Group health benefits

Retirement benefits

Job summary

Bento is seeking a Bilingual Food Service Manager / Store Manager for our Montreal location. You will oversee daily operations, drive sales, and ensure top-tier guest service while maintaining food safety and quality standards.

You will lead a team, manage inventory and labor costs, and ensure compliance with company policies. Fluency in French and English is required, with occasional evening/weekend shifts. We offer a strong benefits package and opportunities for growth.

Qualifications

• Previous management experience in food service, restaurant, or hospitality.
• Experience leading a team of 6 to 10 employees.
• Ability to communicate effectively in both French and English, verbally and in writing.
• Food Handler Certification is considered an asset.
• Proficiency with Microsoft Office and point-of-sale systems such as Micros.
• Flexibility to work a variety of shifts, including evenings and weekends.

Responsibilities

• Oversee day-to-day operations of the retail location and lead all aspects of the Bento business.
• Drive sales and profitability while upholding high food quality and safety standards.
• Motivate Team Members to provide exceptional guest service and maintain safety and cleanliness.
• Plan, organize, and execute operational routines and shift activities.
• Manage inventory, scheduling, and labor costs to ensure efficiency.
• Recruit, train, coach, and supervise Team Members as a positive role model.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Provide regular updates to senior management on performance and progress.

Skills

Management experience

Team leadership

Bilingual French/English

Food Handler Certification

MS Office / POS Micros

Flexible shifts

Tools

Micros POS

Microsoft Office

Job description

BILINGUAL FOOD SERVICE MANAGER / STORE MANAGER

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Responsibilities

The Store Manager is responsible for the day-to-day operations of the retail location and will lead all aspects of the Bento business. With a focus on sales and profitability, you will deliver a high-quality menu, motivate Team Members to provide exceptional guest service, and ensure the highest food safety standards are consistently maintained.

• Accountable for P&L performance, including achieving sales, food cost, and labour cost targets.
• Provide weekly business updates and progress reports to senior management.
• Effectively plan, organize, and execute all operational routines and activities during each shift.
• Ensure compliance with all company policies, procedures, and regulatory requirements, including Food Safety, Quality Assurance, and Health & Safety standards.
• Consistently enforce and maintain Quality, Service, and Cleanliness standards, including adherence to company recipes and food preparation standards.
• Recruit, train, coach, mentor, direct, and supervise Team Members to meet business needs while serving as a positive role model for the entire team.
• Prepare schedules, monitor staffing levels, and manage labour costs to ensure operational efficiency.
• Manage inventory, including ordering, receiving, conducting monthly inventory counts, and maintaining accurate inventory records.
• Oversee daily food production and make adjustments as needed to support sales demand while minimizing waste.
• Ensure operational reports and required documentation are completed accurately and on time.
• Build and maintain positive relationships with third-party vendors, local partners, external customers, and host location management.
• Assist with daily food preparation and production activities as required.
• Take appropriate action to ensure all Guests receive exceptional service; anticipate and exceed guest expectations; foster a welcoming environment; and address requests and concerns promptly and professionally.
• Provide occasional support to other corporate locations within a reasonable distance of the primary work location.

Qualifications

• Previous management experience in the food service, restaurant, or hospitality industry.
• Experience leading, managing, and developing a team of 6 to 10 employees.
• Ability to communicate effectively in both French and English, verbally and in writing.
• Demonstrated commitment to delivering exceptional hospitality and guest service.
• Experience overseeing inventory, food safety, and operational compliance is considered an asset.
• Strong critical thinking, problem-solving, and decision-making skills in a fast-paced environment.
• Food Handler Certification is considered an asset.
• Proficiency with Microsoft Office and point-of-sale systems such as Micros.
• Flexibility to work a variety of shifts, including evenings and weekends.

Why you should join our team:

• Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
• Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive group health and retirement benefits that recognize your outstanding contribution.
• Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
• Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
• Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

We thank all applicants for their interest; however only those selected for an interview will be contacted. Special consideration will be given to applicants with experience as a; Food Service Supervisor, Store Manager, Quick Service Restaurant (QSR) Manager, Food Operations Manager, Retail Food Service Manager , Assistant Restaurant Manager, Shift Manager, General Manager, Take-Out Restaurant Manager.