Food Service Operations Support Specialist

Bento Inc.; Richmond Hill; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Car allowance

Bonus plan

Group health benefits

Retirement plans

Job summary

Bento Sushi in Canada is seeking a proactive Food Service Operations Support Specialist to enhance the performance of our franchise locations, focusing on merchandising, product quality, food safety, and customer service.

You will conduct franchise visits, provide retraining, cover emergencies, support openings and events, and maintain clear communication with operations and HQ to ensure timely franchise support.

Qualifications

• Minimum of 3 years of multi-unit management experience in foodservice, QSR, or franchise.

Responsibilities

• Conduct daily visits to franchise locations to ensure quality, safety, and service standards.
• Provide on-site retraining to franchisees to maintain brand standards.
• Cover emergency shifts to maintain operations during staffing shortages.
• Support new store openings and transitions for a smooth launch.
• Assist during major events and initiatives.
• Maintain communication with operations and HQ and relay feedback.

Skills

Communication skills

Leadership

Training

Problem solving

Travel

Job description

FOOD SERVICE OPERATIONS SUPPORT SPECIALIST

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Job Responsibilities

Bento Sushi is seeking a proactive Operation Support Specialist to enhance the operations of our franchise locations. This role will focus on supporting store teams to ensure excellence in merchandising, product quality, food safety, and customer service.

• Franchisee Support: Conduct daily visits to franchise locations to ensure adherence to Bento Sushi’s standards for product quality, food safety, and customer service. Provide hands‑on support to address operational gaps, working closely with the Regional Manager and Director for follow‑up.
• Franchise Re‑training: Support franchisees by providing re‑training to address operational challenges and ensure adherence to brand standards. This role focuses on assisting franchises in maintaining consistency and improving performance.
• Emergency Support: Assist the operations team by covering emergency shifts, maintaining smooth operations and service levels during staffing shortages.
• New Store Openings & Transitions: Support major new store openings and transitions, ensuring operational needs are met for a seamless launch.
• Special Event Support: Assist during major company events and initiatives.
• Communication with the operation and HQ: Maintain clear communication with operations and HQ. Relay franchise feedback to the operations team to ensure timely support from managers or HQ as needed.

Qualifications

• Minimum of 3 years of multi‑unit management experience, preferably in the foodservice, QSR, or franchise industry.
• Strong communication, training, and leadership skills.
• Ability to adapt quickly to changing environments and solve problems effectively.
• Ability to travel within an assigned region and work flexible hours — including evenings, weekends, and unplanned or extended schedules — to support operational needs across multiple locations.
• Reliable access to a car and a valid driver’s license.

Benefits

• Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
• Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a car allowance, bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
• Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
• Champion Diversity, Equity and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
• Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.