Bilingual Food Service Manager

Bento Inc.; Saint-Bruno-de-Montarville; On-site; CAD 50,000 - 70,000; Full time

Job summary

Bento Inc. is seeking a Bilingual Food Service Manager / Store Manager to lead the Promenades St-Bruno location, driving sales, guest satisfaction, and operational excellence.

You will oversee day-to-day store operations, enforce safety and quality standards, manage schedules and labour, control costs, and mentor a team of 6–10 staff toward exceptional service. This role requires strong leadership, fluency in French and English, and a passion for hospitality within a dynamic, hospitality-focused

Qualifications

• Previous management experience in the food service/hospitality industry.
• Experience leading a team of 6–10 employees.
• Ability to communicate effectively in both French and English, verbally and in writing.

Responsibilities

• Accountable for P&L performance, including achieving sales, food cost, and labour cost targets.
• Provide weekly business updates and progress reports to senior management.
• Plan, organize, and execute all operational routines and activities during each shift.
• Ensure compliance with company policies, procedures, and regulatory requirements including Food Safety and Quality Assurance.
• Enforce Quality, Service, and Cleanliness standards and adhere to recipes and prep standards.
• Recruit, train, coach, mentor, and supervise Team Members to meet business needs.
• Prepare schedules and manage labour costs for operational efficiency.
• Manage inventory including ordering, receiving, and monthly counts.

Skills

Bilingual (FR/EN)

Leadership

Guest service

Retail operations

Tools

Microsoft Office

POS Micros

Job description

BILINGUAL FOOD SERVICE MANAGER / STORE MANAGER

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Location

Responsibilities

BILINGUAL FOOD SERVICE MANAGER / STORE MANAGER

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Location

• Promenades St-Bruno: 42 Bd des Promenades,St Bruno de Montarville, J3V 5K1

Responsibilities

The Store Manager is responsible for the day-to-day operations of the retail location and will lead all aspects of the Bento business. With a focus on sales and profitability, you will deliver a high-quality menu, motivate Team Members to provide exceptional guest service, and ensure the highest food safety standards are consistently maintained.

• Accountable for P&L performance, including achieving sales, food cost, and labour cost targets.


• Provide weekly business updates and progress reports to senior management.


• Effectively plan, organize, and execute all operational routines and activities during each shift.


• Ensure compliance with all company policies, procedures, and regulatory requirements, including Food Safety, Quality Assurance, and Health & Safety standards.


• Consistently enforce and maintain Quality, Service, and Cleanliness standards, including adherence to company recipes and food preparation standards.


• Recruit, train, coach, mentor, direct, and supervise Team Members to meet business needs while serving as a positive role model for the entire team.


• Prepare schedules, monitor staffing levels, and manage labour costs to ensure operational efficiency.


• Manage inventory, including ordering, receiving, conducting monthly inventory counts, and maintaining accurate inventory records.


• Oversee daily food production and make adjustments as needed to support sales demand while minimizing waste.


• Ensure operational reports and required documentation are completed accurately and on time.


• Build and maintain positive relationships with third-party vendors, local partners, external customers, and host location management.


• Assist with daily food preparation and production activities as required.


• Take appropriate action to ensure all Guests receive exceptional service; anticipate and exceed guest expectations; foster a welcoming environment; and address requests and concerns promptly and professionally.


• Provide occasional support to other corporate locations within a reasonable distance of the primary work location.

Qualifications

• Previous management experience in the food service, restaurant, or hospitality industry.


• Experience leading, managing, and developing a team of 6 to 10 employees.


• Ability to communicate effectively in both French and English, verbally and in writing.


• Demonstrated commitment to delivering exceptional hospitality and guest service.


• Experience overseeing inventory, food safety, and operational compliance is considered an asset.


• Strong critical thinking, problem-solving, and decision-making skills in a fast-paced environment.


• Food Handler Certification is considered an asset.


• Proficiency with Microsoft Office and point-of-sale systems such as Micros.


• Flexibility to work a variety of shifts, including evenings and weekends.

Why you should join our team:

• Power of Collaboration: Live our core values - \"Own it\", \"Care about it\", \"Make it exceptional\", and \"Win together\" - as we work together to create better food for everyone, the Japanese way.


• Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive group health and retirement benefits that recognize your outstanding contribution.


• Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.


• Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.


• Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

For more information about us and our opportunities, please visit www.bentosushi.com.

We thank all applicants for their interest; however only those selected for an interview will be contacted. Special consideration will be given to applicants with experience as a; Food Service Supervisor, Store Manager, Quick Service Restaurant (QSR) Manager, Food Operations Manager, Retail Food Service Manager , Assistant Restaurant Manager, Shift Manager, General Manager, Take-Out Restaurant Manager.