Bilingual Executive Lounge Attendant (Full-Time)

Fairmont Hotels & Resorts; Ottawa; On-site; CAD 29,000 - 36,000; Part time

Benefits offered by this job

Food discount

Accor discounts

Training programs

Planet 21 CSR

Extended health benefits

Hourly pay $22.79

Job summary

Fairmont Château Laurier in Ottawa is seeking an Executive Lounge Attendant (Part-Time). You will provide professional, friendly service in the Executive Lounge, assist with setup, and offer menu knowledge to guests, while maintaining a welcoming ambiance and strong guest relationships.

The role requires Food and Beverage serving experience, Smart Serve, and excellent English/French communication. Benefits include a 50% F&B discount, Accor worldwide rates, health benefits and development

Qualifications

• Food and Beverage serving experience required.
• Smart Serve certification required.
• Excellent interpersonal and English/French communication skills.
• Must possess a professional presentation.
• Strong problem solving abilities.
• Highly responsible & reliable.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Provide exceptional service in the Executive Lounge.
• Set up and break down of all food and beverage presentations in the lounge.
• Assist guests with menu items; know garnishes and preparation methods.
• Maintain lounge ambiance and cleanliness; change ambience between presentations.
• Clear dishes; ensure service areas are clean.
• Develop guest relationships to promote Executive Lounge loyalty.
• Provide Concierge information on local attractions.
• Organize pantry and storage for efficiency; manage inventory.
• Collaborate with culinary and stewarding departments.

Skills

Food & Beverage service

Smart Serve

English/French communication

Professional presentation

Problem solving

Reliability

Job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Executive Lounge Attendant (Part-Time).

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Executive Lounge Attendant (Part-Time). Executive Lounge is a special place! The personalized service provided as you greet your Guests at check- in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Executive Lounge Attendant will create a sense of loyalty that will ensure their return.

What Is In It For You

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $22.79/hour

Job Description

Reporting to the Executive Lounge Leadership Team, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Provide exceptional service in the Executive Lounge
• Responsible for the set up and break down of all food and beverage presentations in the lounge. (Breakfast, coffee/tea service, bar service and canapés)
• Assist guests regarding food and beverage menu items. Have knowledge of all menu items, garnishes, contents and preparation methods
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
• Clearing dishes from guest tables and ensuring cleanliness of the lounge and services areas
• Identify guest preferences and act on them to develop and maintain strong guest relationships to ensure Executive Lounge loyalty
• Provide personalized Concierge information to our Guests about local and area attractions
• Effectively organize the Executive Lounge pantry and storage areas to ensure efficiency
• Assist with controlling inventory needed for Executive Lounge pantry and storage areas. (Food and liquor)
• Create strong relationships with departments that support Executive Lounge - primarily the culinary and stewarding departments
• Make certain that all Fairmont Château Laurier policies, procedures and corporate Executive Lounge standards are known, followed and acted upon at all times
• Follow all safety and sanitation policies when handling food and beverage items
• Follow all sustainability standards and initiatives
• Other duties as assigned

Qualifications

• Food and Beverage serving experience required
• Smart serve required
• Excellent interpersonal and English/French communication skills
• Must possess a professional presentation
• Strong problem solving abilities
• Highly responsible & reliable

Additional Information

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Frequent lifting and carrying up to 40 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramp

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

#BELIMITLESS

Do what you love, care for the world, dare to challenge the status quo!

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.