Bilingual Customer Service Representative

Guardian Ambulance; Montreal; Remote; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Health & dental plan

Remote/Hybrid options

Career growth

Job summary

Medavie is seeking Customer Service Representatives to be the first point of contact for members. You will handle health benefits inquiries and payment questions, in a fast-paced, supportive environment designed to develop your career in health services.

Position offers Remote/Onsite/Hybrid options, a stable Monday–Friday schedule, and comprehensive health benefits. Training and growth opportunities are provided to help you thrive and serve Canadians with empathy and efficiency.

Qualifications

• Experience in customer service or contact centers is preferred.
• Able to communicate clearly by phone and email.
• Bilingual in French and English is required for collaboration with teams outside Quebec.

Responsibilities

• Respond to health benefit questions, plan eligiblity, and payment inquiries on first contact.
• Resolve issues quickly with effective first-call resolution strategies.
• Provide excellent customer service and uphold service-excellence standards.

Skills

Customer service

Multitasking

Clear communication

Problem solving

Health knowledge

Tools

CRM software

Job description

Position Type: Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Job Title: Customer Service Representative

Department: Customer Experience

Competition: R-269652

Internal/External: Internal/External

Job Type: Permanent, Full-time

Location: Remote, QC

Salary: $24.25/hr

Reporting to: Team Leader

Start date: January 25, 2027

The Opportunity

We are looking for Customer Service Representatives who are critical thinkers, who are committed to helping our members on a daily basis, who have the ability to work in a fast-paced environment, and are enthusiastic about acting as our company's first point of contact. Our award-winning company culture, caring managers, training and unparalleled support are all ways to ensure your success.

What we offer:

• No weekends or overnights - your shift will end at 8pm!
• We offer a variety of work options: Remote, Onsite or a combination of Hybrid - let us know what works for you!
• A stable schedule, established according to shifts from Monday to Friday from 8 a.m. to 8p.m.
• A comprehensive health and dental plan, fully paid by the employer, in effect one month after your first day on the job.
• A comprehensive virtual training program that prepares you for work and call taking.
• Career growth opportunities, including ongoing learning, coaching, and professional development.
• Work-life balance, wellness benefits, health resources and discounts for select fitness centers.
• The opportunity to work for a purpose-driven organization dedicated to improving the well-being of Canadians.
• A collaborative and inclusive culture where your ideas are valued and your contributions make a meaningful impact.
• A great work environment, exceptional colleagues and supportive leaders to help you succeed!

Superstars on our Team:

• Answer questions about health benefits and plan eligibility, payment inquiries and other general questions.
• Quickly assess and resolve issues while providing effective strategies for first-call resolution.
• Are dedicated to customer service excellence and demonstrate a high level of commitment in all areas.

Skills needed to succeed:

• While previous call center experience is not a requirement, those who do very well in this position have experience serving customers over the phone, are capable of multi-tasking while providing excellent customer service, and demonstrate a high level of attention to detail.
• Enjoying helping others is a non-negotiable requirement.
• Can easily communicate both by phone and email and speaks in a clear, concise and friendly manner.
• Has a desire to see things through to the end and enjoys new challenges.
• Relevant training, education or work experience in the areas of customer service or health.
• Excellent technical skills, ability to manage multiple tasks at once and switch between software without difficulty, while simultaneously continuing to assist the caller.
• Ability to answer both difficult and easy calls.
• Be an expert in problem solving, understand the needs of members and quickly learn how to achieve the best results in all settings.
• Fully bilingual (French/English): English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

We thank all applicants for their interest in this position. However, only those selected for an interview will be contacted.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and priva