Bilingual (English / French) Customer Service Claims Specialist

Phoenix AMD International Inc.; Bowmanville; Remote; CAD 40,000 - 42,000; Full time

Job summary

A prominent home furnishings protection company is seeking a Customer Service Representative to work remotely across Canada. The role includes communication with customers, data entry regarding claims, and resolving issues efficiently. Ideal candidates will demonstrate strong problem-solving skills and enjoy engaging with clients in a fast-paced environment. Training will be provided, and the position offers a competitive salary along with various benefits.

Benefits

Company events

Dental care

Extended health care

Life insurance

Paid time off

Profit sharing

Work from home

Qualifications

• Experience in a call center and customer service roles preferred (1 year each).
• Ability to learn quickly and thrive in a fast-paced environment.

Responsibilities

• Assist customers with claims and issues effectively.
• Record data accurately in the claims database.
• Build trust with customers by resolving issues timely.

Skills

Problem Solving

Communication

Time Management

Adaptability

Organization

Empathy

Education

Secondary School

Tools

Outlook

Excel

Job description

• Work from Home-anywhere in Canada.
• Monday to Friday, 9am to 5pm EST (40 hrs).

Main day to day responsibilities :

• Check in / communicate with customers to help resolve their claim / issues.
• Address and close open claims efficiently and in a time sensitive manner.
• Accurately and efficiently record required data in claims database.
• Build trust with retailers and consumers by resolving issues in a timely manner.

You are the ideal person if you are :

• Comfort / experience with Outlook and Excel would be beneficial.
• Great communicator who’s proficient in problem solving.
• Willingness to learn.
• Resourceful
• Ability to adapt quickly with great time management skills.
• Organized to meet deadlines & work well under pressure.
• Empathetic & patient with a passion for helping people.
• Thriving in a fast-paced fun environment and can put yourself in the customers shoes.

Training will be provided.

Job Types : Full-time, Permanent.

Pay : $40,000.00-$42,000.00 per year.

Benefits :

• Company events.
• Dental care.
• Extended health care.
• Life insurance.
• Paid time off.
• Profit sharing.
• Work from home.

Schedule :

• 8 hour shift.
• Monday to Friday.

Education :

• Secondary School (preferred).

Experience :

• Call center : 1 year (preferred).
• Customer service : 1 year (preferred).

Language :

• French (required).

Work Location : Remote.

About Phoenix AMD International Inc. :

Phoenix A.M.D. International Inc., a privately held company, is one of North America’s leading value-added home furnishings protection and service specialists, with an unparalleled reputation for customer service and support.Since its’ inception in 1991, Phoenix has been providing customers with the highest quality home furnishing warranty programs with the greatest perceived value and realistic expectations.They also provide fully bilingual customer service, using the most advanced computer technology.As one of North America’s leading providers of lifestyle protection programs and services, supported by our exceptional vendor partners, such as Teflon, Phoenix A.M.D. International consistently and passionately innovates the future and sets the trend for all other suppliers and companies to follow.

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