Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng

Concentrix Trust & Safety; Oshawa; Remote; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking global organization as a Customer Service / Tech Support Representative in Oshawa. This bilingual role supports automotive professionals, offering a chance for career growth and personal development in a company known for its inclusive culture. You'll engage with diverse teams and utilize your technical skills to enhance customer experiences, all while working remotely with comprehensive benefits and support.

Benefits

Health and wellness programs

Employee assistance program (EAP)

Paid time off and holidays

Comprehensive training programs

Qualifications

• 5 years automotive experience with repairs/diagnostics.
• Fluent in English and French.

Responsibilities

• Receive calls from automobile mechanics and dealer representatives.
• Diagnose problems and provide information using manuals and databases.
• Track information and update and close cases as required.

Skills

Technical Repair Aptitude

Effective Communication

Problem Solving

Time Management

Education

Class A Automotive License (310s - Red Seal)

Valid Driver’s License

Job description

5 days ago Be among the first 25 applicants

Job Title:Customer Service / Tech Support Rep (Auto) Bilingual: Fr/EngJob DescriptionTitle: Customer Service / Tech Support Rep (Auto) Bilingual: Fr/EngLocation: Oshawa, OntarioThe Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng position at Concentrix is just the right place for you!As a remote Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng working from home, you’ll:Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contactsHandle contacts from Automotive dealerships across Canada & the US.Track information and update casesPerform follow ups on existing cases and close cases, as requiredDeliver expert customer experiences…with a smile.YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng role include:Class A Automotive License (310s - Red Seal)Valid Driver’s License5 year automotive experience with repairs/diagnosticsStrong aptitude for technical/mechanical repairsEffective diagnostic aptitude, with strong time management skillsStrong communication and computer software skillsFluent in English and FrenchWHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:The base salary range for this position is $28.63 - $40.87/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.Lucrative employee referral bonus opportunitiesHealth and wellness programs with trained partners to help promote a healthy youA modern, state-of-the-art office setting with advanced technologies and a great teamMentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”Location:CAN OshawaLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsConcentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a persons race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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