Bilingual E‑Commerce Programs Coordinator

Canadian Tire Financial Services; Calgary; Presencial; CAD 55.000 - 75.000; Tempo integral

Resumo da vaga

Marks in Calgary seeks an E-Commerce Representative (Bilingual) to manage customer eCommerce and Digital Voucher programs. You will configure and maintain customer accounts, entitlements, pricing, and catalogs across Microsoft D365 and Sana Commerce platforms, ensuring accuracy and contract compliance.

You will lead onboarding, training, and documentation for customers and internal partners, while coordinating program launches and updates in a fast-paced environment.

Qualificações

• 2+ years in office administration, customer service, eCommerce, program coordination, or related role.
• Proficient with Microsoft Excel, PowerPoint, Word, and Outlook.
• Experience with business systems, customer data, or digital commerce platforms.
• Familiarity with Mark's Commercial systems is an asset.
• Bilingual English/French is an asset.

Responsabilidades

• Support the implementation, setup, and ongoing management of customer eCommerce and Digital Voucher programs.
• Configure and maintain customer accounts, user access, contacts, entitlements, product assortments, trade agreements, pricing, and program settings in D365, Sana Commerce, and related platforms.
• Ensure programs are established and maintained per contract, specs, and business rules.
• Coordinate launches, updates, renewals, audits, and validation activities with data accuracy and timely execution.
• Provide onboarding, training, and supporting documentation to customers and internal teams to drive adoption of digital solutions.
• Investigate, troubleshoot, and resolve issues including entitlement discrepancies and account requests; escalate when needed.

Conhecimentos

Customer service

Office administration

Time management

Attention to detail

Communication

Bilingual EN/FR

Formação

Office Administration Certificate

Ferramentas

Microsoft D365

Sana Commerce

Digital Voucher platforms

Descrição da vaga

Marks in Calgary seeks an E-Commerce Representative (Bilingual) to manage customer eCommerce and Digital Voucher programs. You will configure and maintain customer accounts, entitlements, pricing, and catalogs across Microsoft D365 and Sana Commerce platforms, ensuring accuracy and contract compliance.

You will lead onboarding, training, and documentation for customers and internal partners, while coordinating program launches and updates in a fast-paced environment.