Bilingual Doorperson (Full-Time)

Fairmont Hotels & Resorts; Ottawa; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

F&B discount 50%

Accor benefits worldwide

Learning programs

Planet 21 CSR

Extended health benefits

Job summary

Fairmont Château Laurier in Ottawa is seeking a Doorperson to warmly welcome guests and promote valet parking as the preferred solution, ensuring a luxury arrival experience.

You will greet guests professionally, manage keys securely, and clearly communicate rates and benefits while assisting guests with hotel amenities and local attractions. Fluency in English and French is required.

Qualifications

• Weekend/evening shift availability.
• Excellent verbal communication skills.
• Excellent interpersonal skills.
• Team oriented and collaborative.
• Customer service focused and friendly.
• Professional manner and outgoing personality.
• Valid Driver’s License with no infractions.
• Fluent in English and French.

Responsibilities

• Warmly welcome guests and present valet as the preferred parking option.
• Deliver an exceptional luxury experience during every guest interaction.
• Greet guests and colleagues with warmth and professionalism.
• Keep vehicle keys organized and secure in locked locations.
• Clearly communicate valet rates and guest benefits.
• Maintain a smooth arrival experience and manage traffic flow.
• Conduct vehicle inspections and document pre-existing damage.
• Provide guidance on hotel amenities, dining, events and local attractions.
• Respond to emergencies per hotel safety protocols.
• Uphold Fairmont luxury standards and valet excellence.

Skills

Customer service

Professional demeanor

Team player

Bilingual EN/FR

Excellent communication

Tools

Vehicle operation

Job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson.

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson.

What Is In It For You

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $18.80/hour

Job Description

Reporting to the Valet Manager, responsibilities and essential job functions include but are not limited to the following:

• Warmly welcome arriving guests and confidently present valet parking as the preferred hotel parking solution.
• Deliver an exceptional luxury experience throughout every guest interaction.
• Greet guests and colleagues with professionalism, warmth, and genuine hospitality.
• Securely label and store all vehicle keys in designated locked locations.
• Clearly communicate valet rates and exclusive guest benefits.
• Maintain a smooth, elegant arrival experience by keeping entrances clear and traffic flowing efficiently.
• Conduct a meticulous vehicle inspection and document any pre-existing damage.
• Provide knowledgeable guidance on hotel amenities, dining, events, transportation, and local attractions.
• Retrieve guest belongings and fulfill special requests promptly and discreetly.
• Respond to emergency situations in accordance with hotel safety protocols.
• Promote guest and colleague safety by promptly reporting concerns to Security and Management.
• Consistently uphold Fairmont luxury service standards and valet excellence.
• Proactively address and report operational, safety, and appearance deficiencies.
• Confidently operate all vehicle types, including manual transmissions.
• Maintain flexibility to support overnight operations when required.
• Perform additional duties as assigned in support of the guest experience.
• Other duties as assigned

Qualifications

• Available to work weekends, evenings and shift work
• Excellent verbal communication skills
• Excellent interpersonal skills
• Team oriented
• Customer service focused
• Professional manner and outgoing personality
• Valid Driver’s License with no infractions
• Exceptional verbal communication in both English and French.

Additional Information

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.)

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

AI disclosure:

We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.