Valet Key Controller (Full-Time)

Fairmont; Ottawa; On-site; CAD 27,000 - 39,000; Full time

Benefits offered by this job

50% Food & Beverage discount

Accor employee rates for you and your/

Job summary

Fairmont Château Laurier in Ottawa is seeking a Valet Key Controller to manage the day-to-day Valet Parking Office operations and ensure the highest level of service for hotel guests.

Reporting to the Valet Services Manager, you will handle key tracking, vehicle information, and guest inquiries, while maintaining an organized system for quick access to keys and ensuring safety and efficiency in valet operations.

Qualifications

• Previous hospitality experience preferred
• Strong guest service orientation
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment
• Detail oriented and organized
• Fluency in English; bilingual (English/French) preferred
• Proficient with Microsoft Office; Opera Cloud is a plus

Responsibilities

• Greets customers by name when possible and builds rapport with guests parking with us
• Ensures an outstanding arrival and departure experience for guests
• Manages keys using company software and maintains records of vehicles and drivers
• Maintains organized key storage and quick access to keys
• Distributes keys to valet drivers and answers guest questions professionally
• Provides guests with valet tickets and explains retrieval process using the O-Valet app
• Resolves key or vehicle issues promptly and coordinates with staff when needed
• Ensures vehicles are pulled in a timely manner and tracked by rotation
• Maintains clear entrance areas and observes for safety and security
• Reports deficiencies or safety concerns to supervision and assists in emergencies

Job description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill a role of Valet Key Controller.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $24.00/hour

Job Description

The Valet Key Controller is responsible for the day to day operation of the Valet Parking Office. This includes ensuring we are providing the highest level of service to hotel guests and ensuring the overall operation of the Valet Office runs smoothly and is maintained at all times.

Reporting to the Valet Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Greets all customers by name when possible, taking care of their needs, and developing a rapport with each person parking with us
• Ensures our guests experience an outstanding sense of arrival and departure
• Awareness and acknowledgement of our ALL ACCOR members
• Utilizes Company provided software to keep detailed records of all keys checked in and out, including vehicle information, time stamps, and driver details ensuring accountability and location tracking of each vehicle
• Maintains an organized key storage system to ensure quick and efficient access to keys when needed involving the use of key racks, key cabinets, and/or electronic key management systems
• Hands out keys to valet drivers responsible for parking and retrieving vehicles
• Provides excellent customer service by promptly retrieving and returning keys to customers, answering any questions they may have, and addressing any concerns in a professional manner
• Provides customers with a valet ticket and communicates the retrieval process, familiarizing guests with our O-Valet retrieval application
• Resolves any issues related to key mix-ups, lost keys, or misplaced vehicles in a timely and efficient manner. This may involve coordinating with other staff members or management to find solutions
• Ensures vehicles are pulled in a timely manner and to guests’ specifications while accurately tracking vehicle pull rotation
• Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles in an expedient manner
• In the course of normal duties, observe, report, and take immediate corrective action on deficiencies, malfunctions, and untidiness
• Answer telephone calls and answer questions to Accor standards
• When requested or anticipated, provides guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and local visitor and tourist attractions
• Conducts regular audits to ensure keys and vehicles are in correct locations
• Conducts regular audits to ensure the safety of guest vehicles, ensuring all vehicles are locked
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
• Assists in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior occurrence to the appropriate supervisor on duty, and informing security
• Other duties as assigned

Qualifications

• Previous hospitality experience preferred
• Strong Guest Service Orientation
• Must be a team player and self-starter
• Ability to work in a fast-paced environment
• Extremely detail oriented
• Ability to prioritize while multi-tasking
• Excellent interpersonal skills
• Strong communication and time management skills
• Excellent command of the English language (written and oral)
• Fluency in both official languages (English and French) preferred
• Excellent grasp of Microsoft Office Suites and email applications
• Working knowledge of Opera Cloud an asset

Additional Information

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

AI disclosure:We use artificial intelligence to help screen and assess applications for this position.These toolsassistour hiring team but do not replace human judgment. Final hiring decisions areultimately madeby humans. If you would like more information about how your data is processed, please contact us.

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