Bilingual Disability Case Manager (13-Month Contract)

Manion-Wilkins-; Toronto; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

3 weeks vacation

Flex days

Wellness programs

Employee education program

Comprehensive benefits

Job summary

Manion is seeking a Bilingual Disability Case Manager for a 13-month contract to adjudicate disability claims and support clients with clear communication. The role reports to the Manager, Disability Department and emphasizes confidentiality, accuracy, and empathy across processes.

The candidate should have a post-secondary health sciences qualification and 4 years in disability case management, with asset designations. Flexible in-office or remote work options are acknowledged.

Qualifications

• Post-secondary diploma or degree in Health Sciences or related discipline.
• Insurance/industry designations considered an asset (CEBS, LOMA, ALHC, CDMP, CRTWC).
• 4 years of disability industry or case management related work experience.

Responsibilities

• Process and adjudicate short- and long-term disability claims, determine eligibility, and calculate earnings and benefits.
• Conduct telephone interviews to gather key information and request medical documentation as needed.
• Maintain accurate, confidential claims documentation and adhere to privacy regulations.
• Adhere to department turnaround times for claims adjudication and support client relations.
• Explain coverage details, next steps, and client responsibilities clearly to claimants.
• Build strong working relationships with unions and employers and resolve complaints.
• Review claims holistically and propose workable solutions within policy guidelines.
• Identify inefficient processes and collaborate with management on improvements.

Education

Post-secondary diploma or degree in Health Sciences or related discipline

Job description

Bilingual Disability Case Manager (13-Month Contract)

About Manion At Manion, we believe people thrive when they're supported at work, at home, and in their communities. That's why we've built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians. As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting, we're proud to lead with purpose and impact.

Here, you'll join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you're trusted to do your best work supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too.

At Manion, we don't just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit.

Your Role at Manion

As the Bilingual Disability Case Manager, you will process and adjudicate short- and long-term disability claims, resolve client complaints, and maintain accurate, detailed verbal and written communication. You report directly to the Manager, Disability Department.

This is a 13-month contract position.

What to Expect

• First 30 Days: Communicate effectively with members to explain coverage details and requirements for ongoing claims management, while building a strong working knowledge of departmental policies and procedures.
• First 60 Days: Use expertise to assess medical documentation and essential job duties to determine whether the definition of total disability as per policy has been met.
• First 90 Days: Independently adjudicate and manage short- and long-term disability claims for assigned client group(s).

What You Will Do

• Process and adjudicate claims, establishing eligibility, reviewing medical documentation to determine if the definition of Total Disability is met, and accurately calculating earnings and benefit levels.
• Perform telephone interviews to gather key information and build rapport with claimants, requesting appropriate medical documentation (MC, MRT, IME, FCE, Rehab, etc.) as necessary.
• Maintain accurate, detailed claims documentation and confidentiality over client, corporate, and medical records.
• Adhere to department turnaround times for claims adjudication.
• Maintain accurate, detailed verbal and written communication.
• Display empathy and clearly explain details of coverage, client responsibilities, and next steps.
• Resolve client complaints and build strong working relationships.
• Establish good working relationships with unions and employers.
• Ensure privacy regulations are adhered to, releasing only allowable information to recognized recipients.
• Review claims holistically, considering all angles to determine a workable solution for all parties within the confines of the policy.
• Identify inefficient processes and bring them to management's attention with a workable solution.
• Work collaboratively with team members and clients to meet department turnaround standards.

What You Bring to the Team

• Post‑secondary diploma or degree in Health Sciences or a related discipline.
• Insurance/industry-related designations considered an asset (CEBS, LOMA, ALHC, CDMP, CRTWC).
• 4 years of disability industry or case management related work experience.

What You Will Get

• Comfortable compensation and benefits.
• Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
• Benefit from flex days to maintain a healthy work-life balance.
• Engage in wellness programs to support your well-being.
• Grow your skills and knowledge through our employee education program.

Your Compensation

At the time of this posting, the estimated pay range for this position is $70,000-$80,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

Why Join Manion?

• Beyond a competitive salary, you'll enjoy generous paid time off, and flexible work options.
• You'll also have access to wellness support, including comprehensive mental health resources, to help you take care of your well-being both in and out of the workplace.
• Most importantly, you'll be part of a culture that supports your growth, where your contributions are recognized, your voice matters, and your success is celebrated.

Accommodation and Inclusion

Manion is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We're here to help.

If you're ready to do meaningful work and grow your career with Manion, we'd love to hear from you.

This is a fun, vibrant community to work in every day. We know each other by name, our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.