Bilingual Disability Claims Specialist

Sun Life; Vancouver; Hybrid; CAD 58,000 - 93,000; Full time

Job summary

Sun Life is offering a 1-year temporary assignment as a Disability Claims Consultant. You will assess disputed disability claims, manage appeals, and support case managers while ensuring decisions reflect contract, medical, functional, and vocational components.

We value empathy, strong communication, and the ability to collaborate in a bilingual context across Canada. This hybrid role invites you to contribute to service excellence within a dynamic team environment.

Qualifications

• Excellent decision making and case management focused on positive outcomes for plan sponsor, plan member and Sun Life Financial.
• Strong analytical, organizational and problem solving skills.
• Solid knowledge of group disability insurance policy and coverage concepts.
• Excellent listening skills and capacity for empathy.
• Exceptional verbal and written communication skills.
• Bilingualism (French/English) required for Quebec interactions with English/French colleagues.

Responsibilities

• Assess disputed disability claims in accordance with claims practices and procedures.
• Demonstrate knowledge of group disability insurance and claims management strategies.
• Obtain missing information or request third party assessments for appeal reviews.
• Support Disability Case Managers on optimal claim decisions considering contract, medical, functional and vocational components.
• Work with Team Managers to identify gaps in case management and decision processes.
• Evaluate case information to present to the Appeal committee.

Skills

Decision making

Client service

Analytical thinking

Communication skills

Team collaboration

Empathy

Bilingual (FR/EN)

Disability claims experience

Education

Bachelor's degree or equivalent

Job description

Sun Life is offering a 1-year temporary assignment as a Disability Claims Consultant. You will assess disputed disability claims, manage appeals, and support case managers while ensuring decisions reflect contract, medical, functional, and vocational components.

We value empathy, strong communication, and the ability to collaborate in a bilingual context across Canada. This hybrid role invites you to contribute to service excellence within a dynamic team environment.