Disability Case Manager | Return-to-Work Strategist

Sun Life Financial; Vancouver; On-site; CAD 60,000 - 97,000; Full time

Benefits offered by this job

Comprehensive training program

Wellness programs

Inclusive culture

Job summary

Sun Life Financial in Vancouver offers a hybrid role within our Group Disability team, focusing on helping Canadians achieve healthier lives through effective disability claim management and recovery planning. The role requires a healthcare, kinesiology, or business background with 3+ years of disability case management experience, and strong analytical, crisis intervention, and negotiation skills.

You will collaborate with clients, employers, and healthcare providers to guide absence and

Qualifications

• Bachelor’s degree in Healthcare, Kinesiology or Business is required.
• 3+ years of professional experience in disability case management.
• Strong analytical and decision‑making skills.

Responsibilities

• Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build strong, trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

Skills

Emotional Intelligence

Crisis Intervention

Strategic Thinking

Rehabilitation Techniques

Data Analysis

Negotiation

Education

Bachelor’s degree in Healthcare, Kinesiology or Business

Job description

Sun Life Financial in Vancouver offers a hybrid role within our Group Disability team, focusing on helping Canadians achieve healthier lives through effective disability claim management and recovery planning. The role requires a healthcare, kinesiology, or business background with 3+ years of disability case management experience, and strong analytical, crisis intervention, and negotiation skills.

You will collaborate with clients, employers, and healthcare providers to guide absence and