Disability Case Manager: Return-to-Work & Care Strategy

Socket.dev; Vancouver; On-site; CAD 60,000 - 97,000; Full time

Benefits offered by this job

Comprehensive training program

Wellness programs

Inclusive culture

Career development opportunities

Hybrid work – Vancouver

Job summary

Sun Life's Vancouver hybrid role focuses on Group Disability, combining clinical insight with data-driven decision making to support Canadians in health and sustainable recovery. You’ll assess claims, lead recovery planning, and guide clients through absence and return-to-work journeys with empathy.

The role requires frontline healthcare or business background, 3+ years in disability case management, and strong skills in EI, crisis intervention, strategy, rehab, data analysis, and negotiation.

Qualifications

• Bachelor’s degree in Healthcare, Kinesiology or Business.
• 3+ years of professional experience in disability case management.
• Demonstrated strength in emotional intelligence, crisis intervention, strategic thinking, rehabilitation techniques, data analysis and negotiation.

Responsibilities

• Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build strong, trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

Skills

Emotional Intelligence

Crisis Intervention

Strategic Thinking

Rehabilitation Techniques

Data Analysis

Negotiation

Education

Bachelor’s degree in Healthcare, Kinesiology or Business

Job description

Sun Life's Vancouver hybrid role focuses on Group Disability, combining clinical insight with data-driven decision making to support Canadians in health and sustainable recovery. You’ll assess claims, lead recovery planning, and guide clients through absence and return-to-work journeys with empathy.

The role requires frontline healthcare or business background, 3+ years in disability case management, and strong skills in EI, crisis intervention, strategy, rehab, data analysis, and negotiation.