Team Leader, Case Management Services

Medavie; Canada; Hybrid; CAD 88,000 - 99,000; Full time

Benefits offered by this job

Hybrid work option

Health, vision and dental plan (100%‑p

Employer‑matched Defined Contribution

Job summary

Medavie is seeking a Bilingual Team Leader to oversee a Disability Claim Specialists team in Canada. You will coach, develop, and manage daily operations to meet productivity and quality standards.

You will lead cross-functional collaboration with internal and external partners, recruit and train staff, and contribute to strategic goals. The role requires English/French bilingualism and at least two years of people management plus relevant insurance experience.

Qualifications

• Post-secondary education in business, medical or rehabilitation management.
• Two years or more of people management experience.
• Two to three years of direct work experience in Life and Disability insurance.
• Insurance designation (LOMA or other) is a plus.

Responsibilities

• Act as the primary resource for your team members in determining direction and procedures for complex claims.
• Communicate with stakeholders to effectively manage relationships.
• Contribute to department goals by gathering business, financial, service and operations information.
• Demonstrate strong analysis and resolve quality and client service problems.
• Build a stable team through recruiting, training and career development guidance.

Skills

Team leadership

People management

Coaching

Education

Post-secondary education in business, medical or rehabilitation management

Job description

We’re looking for a **Bilingual Team Leader** who will be responsible for the daily management of a team of Disability Claim Specialists. The Team leader will have the accountability of meeting productivity and quality standards. The Team Leader will also provide ongoing coaching and development for team members. **Key Responsibilities:*** Act as the primary resource for your team members in determining direction and procedures for complex claims by providing information, answering questions and requests.* Communicate with different stakeholders in order to effectively manage relationships.* Contribute to department strategic goals by gathering pertinent business, financial, service and operations information; identify and evaluate trends and opportunities and define objectives and evaluate outcomes.* Demonstrate strong analysis and resolve quality and client service problems and identify trends while seeking out operational efficiencies.* Build a stable team through recruiting qualified talent, training employees and providing guidance in career development.* Contribute to the organization’s effectiveness by offering information and opinions at Team Leader meetings and building and maintaining inter- and intradepartmental relationships.**Qualifications:*** **Education:**Post-secondary education in business, medical or rehabilitation management.* **Work Experience:** Two years or more of people management combined with two to three years of direct work experience in Life and Disability insurance.* **Other Qualifications:** Insurance designation (LOMA or other) will be considered an asset.* **Language Skills:** Bilingualism in French and English is required.* English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English. **What’s in it for you?**What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.**What we offer:*** Permanent full-time position with opportunity to grow in a well-established organization.* Flexible work arrangements and emphasis on work-life balance.* Hybrid work option.* Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.* 100% employer-matched Defined Contribution Pension Plan* Annual Incentive Bonus which recognizes your contribution to our success.* In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.* An organization where we encourage personal learning and growth with opportunities for career development.This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.**Pay Range:**88,158 - 99,177 CAD The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws*.* We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.