Bilingual Desktop Support Pro (En/Fr) – Frontline IT

Sentinel-Dock-; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

Sentinel Dock & Door, an ASSA ABLOY branded company, in Lachine, Quebec, seeks a bilingual English/French Desktop Support Specialist to support our operations across Quebec. You’ll provide frontline technical support for desktops, software, mobile devices, and peripherals, troubleshoot issues, and deploy IT equipment to ensure secure, reliable technology.

The role requires strong customer service, the ability to work independently or with a team, and experience with Microsoft 365, Active

Qualifications

• Degree or diploma in Information Technology, Computer Science, or related field.
• Fluent in both English and French.
• Experience in desktop support, help desk, or technical support environments.
• Experience supporting Windows environments; macOS and Linux experience is considered an asset.
• Strong knowledge of Microsoft 365 applications and standard desktop hardware.

Responsibilities

• Provide first-level support for desktop, laptop, software, network, printer, and peripheral issues.
• Respond to service desk tickets, phone calls, and email requests in a timely manner.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Assist with software installations, updates, and configurations.
• Set up, configure, and deploy desktops, laptops, and mobile devices.
• Maintain system configurations, software updates, security patches, and network connectivity.
• Support user account administration, including password resets, access management, and Active Directory tasks.
• Track hardware inventory, software licenses, and equipment warranties.
• Document support requests and resolutions.
• Collaborate with IT team members to resolve recurring or complex issues and elevate when required.
• Deliver professional, customer-focused support while communicating technical information clearly to end users.

Skills

Bilingual English/French

Customer service

Troubleshooting

Networking concepts

Problem solving

Education

Degree or diploma in IT / Computer Science

Tools

Active Directory

Microsoft 365

ServiceNow

Zendesk

Jira

Intune

SCCM

Job description

Sentinel Dock & Door, an ASSA ABLOY branded company, in Lachine, Quebec, seeks a bilingual English/French Desktop Support Specialist to support our operations across Quebec. You’ll provide frontline technical support for desktops, software, mobile devices, and peripherals, troubleshoot issues, and deploy IT equipment to ensure secure, reliable technology.

The role requires strong customer service, the ability to work independently or with a team, and experience with Microsoft 365, Active