Bilingual Dental Lab Tech: Real-Time Clinician Support

Claire Manufacturing/Dandy; Canada; Hybrid; CAD 45,000 - 51,000; Full time

Benefits offered by this job

Healthcare

Dental benefits

Mental health support

Parental planning resources

Paid time off

Job summary

Dandy is seeking a Customer Experience Dental Lab Technician in Canada to provide expert clinical guidance and live support to clinicians in both French and English. You will collaborate with doctors on case designs, refine workflows, and ensure high-quality dental outcomes in a fully digital lab environment.

Based in Canada, you will leverage 3Shape CAD/CAM and digital workflows to troubleshoot, educate, and translate clinical feedback into production results.

Qualifications

• Fluent in Canadian French and English, written and spoken.
• 3+ years in a dental technician role.
• 2+ years in 3Shape CAD/CAM design, including implant and crown & bridge cases.
• Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices.
• Technologically adept with the ability to learn dental design platforms quickly.
• Ability to translate clinical/technical feedback into actionable insights.

Responsibilities

• Collaborate on Treatment Plans: Review and refine case designs with doctors in real-time to ensure optimal outcomes.
• Provide Live Clinical Support: Troubleshoot issues with clinicians via phone, chat, and video.
• Facilitate Cross-Functional Communication: Translate clinical feedback into production outcomes between doctors and lab teams.

Skills

Bilingual (French/English)

Dental lab experience

3Shape CAD/CAM

Digital workflows

Customer communication

Problem solving

Team collaboration

Real-time support

Tools

3Shape CAD/CAM

Dental design platforms

Job description

Dandy is seeking a Customer Experience Dental Lab Technician in Canada to provide expert clinical guidance and live support to clinicians in both French and English. You will collaborate with doctors on case designs, refine workflows, and ensure high-quality dental outcomes in a fully digital lab environment.

Based in Canada, you will leverage 3Shape CAD/CAM and digital workflows to troubleshoot, educate, and translate clinical feedback into production results.