Customer Experience - Dental Lab Technician (French/English) Canada - Remote

Claire Manufacturing/Dandy; Canada; Hybrid; CAD 45,000 - 51,000; Full time

Benefits offered by this job

Healthcare

Dental benefits

Mental health support

Parental planning resources

Paid time off

Job summary

Dandy is seeking a Customer Experience Dental Lab Technician in Canada to provide expert clinical guidance and live support to clinicians in both French and English. You will collaborate with doctors on case designs, refine workflows, and ensure high-quality dental outcomes in a fully digital lab environment.

Based in Canada, you will leverage 3Shape CAD/CAM and digital workflows to troubleshoot, educate, and translate clinical feedback into production results.

Qualifications

• Fluent in Canadian French and English, written and spoken.
• 3+ years in a dental technician role.
• 2+ years in 3Shape CAD/CAM design, including implant and crown & bridge cases.
• Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices.
• Technologically adept with the ability to learn dental design platforms quickly.
• Ability to translate clinical/technical feedback into actionable insights.

Responsibilities

• Collaborate on Treatment Plans: Review and refine case designs with doctors in real-time to ensure optimal outcomes.
• Provide Live Clinical Support: Troubleshoot issues with clinicians via phone, chat, and video.
• Facilitate Cross-Functional Communication: Translate clinical feedback into production outcomes between doctors and lab teams.

Skills

Bilingual (French/English)

Dental lab experience

3Shape CAD/CAM

Digital workflows

Customer communication

Problem solving

Team collaboration

Real-time support

Tools

3Shape CAD/CAM

Dental design platforms

Job description

Customer Experience - Dental Lab Technician (French/English)

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

We're looking for experienced and dedicated Customer Experience Dental Lab Technicians in Canada to join Dandy. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.

What You’ll Do

Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.

Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.

Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

What We’re Looking For

Fluent in Canadian French and English, written and verbal, with the ability to deliver clinical guidance and build rapport with doctors in either language.

Based in Canada and legally authorized to work in Canada.

3+ Years in a Dental Technician Role

2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases

Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices

Technologically adept with the ability to learn and navigate dental design platforms quickly.

Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.

Previous experience in a customer-facing lab role is preferred.

Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.

Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.

Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.

Desire to work in a fast-growing and rapidly changing fully-digital lab environment.

Ability to meet tight deadlines while maintaining exceptional quality standards across every case.

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

Benefits & compensation

CA$33 – CA$37 per hour

Actual compensation for roles will vary based on factors including the candidate's location, skills, qualifications, and experience.

Please note that compensation listed for U.S.-based roles applies only to candidates working in the United States. Candidates located outside the U.S. will have regionally adjusted compensation.