Bilingual CX Specialist (French)

Superior Propane Inc.; Toronto; Hybrid; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Hybrid work options

Health benefits

Professional development

Employee assistance program

Job summary

Superior Propane Inc. is seeking a Customer Experience Representative (Advanced Support) to handle time-sensitive customer issues and coordinate across dispatch, field teams, and internal partners. This frontline role emphasizes safety, reliability, and an exceptional customer experience.

You will manage billing inquiries, coordinate service, and document activities across multiple systems while delivering empathetic, clear communication in French and English. Hybrid work options are available.

Qualifications

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency across multiple systems and tools.
• Fluency in French (oral and written).

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Skills

Problem solving

Collaboration

Computer proficiency

Multitasking

Rapport building

Adaptability

French fluency

Job description

Superior Propane Inc. is seeking a Customer Experience Representative (Advanced Support) to handle time-sensitive customer issues and coordinate across dispatch, field teams, and internal partners. This frontline role emphasizes safety, reliability, and an exceptional customer experience.

You will manage billing inquiries, coordinate service, and document activities across multiple systems while delivering empathetic, clear communication in French and English. Hybrid work options are available.