Bilingual Customer Support Specialist

Z953; Montreal; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading company in music and technology seeks a Customer Support Specialist to join their team in Montreal. This role involves providing exceptional support to clients, resolving technical issues, and ensuring a personalized customer experience in a dynamic work environment. Bilingual proficiency in French and English is essential for success.

Benefits

Share purchase plan with contribution

Access to virtual healthcare

Weekly free fitness classes

Access to private nutrition and wellness advising

Free language classes

Qualifications

• Over 2 years of professional experience in customer service, preferably in technical support.
• Proficiency in both French and English, written and spoken.
• Strong empathetic team player capable of multitasking effectively.

Responsibilities

• Handle first-level support calls and emails from commercial clients.
• Guide clients through technical tasks related to audio and digital signage systems.
• Create work orders for service visits, product shipments, etc.

Skills

Customer service

Technical support

Bilingual (French, English)

Multi-tasking

Solution-oriented

Change management

Job description

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.

If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!

• Handle first-level support calls and emails from commercial clients, providing timely and effective solutions;
• Guide clients through various technical tasks related to audio, music, and digital signage systems;
• Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained;
• Create work orders for service visits, product shipments, etc.;
• Coordinate customers’ service requirements with other appropriate departments as necessary;
• Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests;
• Assist with managing seasonal-related requests (Holiday programming/custom messaging).

Requirements:

• Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
• Proficiency in both French and English, written and spoken;
• Solution-oriented mindset and an ambassador of change management;
• Committed to continuous improvement and learning opportunities;
• Creative thinker capable of thinking outside the box;
• Strong empathetic team player with the ability to multitask effectively.

Please note the department operates from 8 AM to 8 PM on weekdays, and from 9 AM to 5 PM on weekends and holidays. You may be required to work weekends on a rotational basis (approximately 1 weekend on 3) and occasionally work evenings.

Life at Stingray

• A modern office in Montreal with a hybrid work policy
• Share purchase plan (with Stingray contribution)
• Access to virtual healthcare
• Stingray café with daily breakfasts and snacks
• Weekly free fitness classes
• Access to private nutrition and wellness advising
• Free language classes
• Milestones celebrated with our loyalty program
• 5@7 social events and more!

Based in Montreal, Stingray Group is a leading music, media, and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal, just minutes from the Lachine Canal bike path, ideal for picnics or a jog at lunch.

Stingray supports Employment Equity principles and is committed to a diverse workforce that reflects the communities we serve. Women, Indigenous peoples, persons with disabilities, and visible minorities are encouraged to apply and self-identify to help us achieve full representation.

Interested in other roles? Visit jobs.stingray.com to explore more opportunities and learn about Stingray. We’re always seeking new talent.