Customer Service Representative Bilingual - 2

LanceSoft; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to support Scotia iTRADE's contact center due to increased workload. The role requires 2-4 years of financial industry experience and bilingual proficiency in French, with comprehensive training provided. You will be the ambassador for Scotia iTRADE, ensuring high-quality service as you address customer inquiries related to account and trade functions.

Qualifications

• 2-4 years of Financial industry experience required.
• Experience in Customer Service, particularly in a Contact Center.
• Completed CSC course is a nice to have.

Responsibilities

• Provide accurate and professional customer service as the primary contact for Scotia iTRADE.
• Promote iTRADE’s client-focused culture.
• Follow high standards of customer satisfaction.

Skills

Bilingual in French

Attention to detail

Interpersonal skills

Communication skills

Time management

Education

Post-Secondary Education

Job description

Location Address: Onsite Fully for the 1st Month (moving to 2 days in office)
Office Locations: Montreal
Schedule Hours: Training shift for the 1st Month is 9am-5pm and then moves to a shift scheduled between 8am-8pm. Contractors will know their shift schedule 4 weeks out.

Story Behind the Need
• Business group: iTrade – this iTrade contact center works to support Scotia’s customers with regards to any questions they may have concerning their account and trade functions.
The Project: Due to an increased work load the contact center is look to increase their team to better serve their customer base.

Candidate Value Proposition: As the primary point of contact for customers, making you an important ambassador for Scotia iTRADE. Our advanced training program, in combination with your prior skills and experiences, arm you with the ability to provide prompt, accurate, and professional service adhering with iTRADE’s high standards of quality and customer satisfaction. You will also be a proactive promoter of iTRADE’s client-focused culture by providing high quality customer service.

Must Have Skills:
• 2-4 years of Financial industry experience
• Bilingual in French is a must
• Have a high-degree of knowledge regarding procedures surrounding securities settlement
• 2-4 years Experience in a Customer Service capacity, particularly in a Contact Center environment is an asset

Nice to have Skills
• Previously completed a CSC course

Soft Skills
• Demonstrate strong attention to detail, including the ability to recognize risk to the firm
• Comfortable working in an independent environment, including setting and achieving your own goals
• Motivated to utilize strong interpersonal and communication skills both with customers and other iTRADE employees
• Have a positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments or duties
• Have the ability to utilize time-management and prioritization skills in order to ensure optimum telephone coverage
• Will have completed Post-Secondary Education
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