Bilingual Customer Success Manager - EV Charging

SWTCH Energy Inc.; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

SWTCH Energy Inc. is hiring a bilingual Customer Success Manager (CSM) to manage a portfolio of named and pooled accounts across North America.

You will drive adoption, coordinate with Product, Operations, and Support, and ensure a seamless customer experience from onboarding to renewal. This hybrid role emphasizes high-touch relationship management with scalable programs, onboarding, advocacy, and value realization.

Qualifications

• 3+ years in Customer Success, Account Management, or similar client-facing role.
• Bilingual English and French strongly preferred.
• Excellent verbal and written communication skills applicable to non-technical owners and site managers.
• Proactive problem-solving mindset with creative solutions for customers.
• Data-driven storyteller; comfortable using Excel and CRM tools to track progress.

Responsibilities

• Manage a portfolio of named accounts and a pooled book of shared accounts.
• Own day-to-day success with high-touch and scalable engagement.
• Lead onboarding and implementation to ensure smooth transitions.
• Advocate for customers by informing product and support teams of needs and trends.
• Hold regular check-ins and business reviews to drive value realization.
• Drive retention and growth through renewals and expansion opportunities.
• Monitor health metrics and adoption to mitigate churn.
• Maintain clear account notes and next steps in the CRM.
• Contribute to playbooks and scalable processes for growth.
• Partner with technical teams to troubleshoot site-level issues.

Skills

3+ years in Customer Success

Bilingual English-French

Strong Communication

Problem-Solving

Data Literacy

Organizational Excellence

Sustainability Passion

Bachelor’s degree in Business/Communi

Education

Bachelor’s degree in Business or Communications

Tools

Salesforce

ChurnZero

Zendesk

Job description

SWTCH Energy Inc. is hiring a bilingual Customer Success Manager (CSM) to manage a portfolio of named and pooled accounts across North America.

You will drive adoption, coordinate with Product, Operations, and Support, and ensure a seamless customer experience from onboarding to renewal. This hybrid role emphasizes high-touch relationship management with scalable programs, onboarding, advocacy, and value realization.