Energy Platform Customer Success Specialist

Toronto Film School; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Edgecom Energy seeks a Customer Success Manager to own customer health, enablement, and expansion across our North American client base. You will manage day-to-day activities to keep clients engaged, educated, and realizing value from our platform.

You will work at the intersection of support, education, and strategic account management, hosting training sessions, diagnosing adoption gaps, coordinating enablement, and partnering with Sales and Product to drive renewals and revenue growth.

Qualifications

• 2+ years in Customer Success, Account Management, or Customer Support in a B2B software or services environment.
• Strong communication skills: explain complex technical concepts to business stakeholders clearly.
• Experience training and enabling customers; comfortable presenting to groups and facilitating workshops.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, conducting regular check-ins and ensuring ongoing satisfaction.
• Host and facilitate webinars, training sessions, and knowledge-transfer workshops for customers across all platforms (NeuraCharge, dataTrack, pTrack).
• Develop and maintain customer-facing training materials, documentation, and best-practice guides.
• Onboard new customers, ensuring they achieve time-to-value milestones and adopt core platform capabilities.
• Monitor customer health metrics and ROI realization; identify at-risk accounts and elevate concerns to leadership.

Skills

Clear communication

Public speaking

Time management

Cross-functional collaboration

Tools

HubSpot CRM

Job description

Edgecom Energy seeks a Customer Success Manager to own customer health, enablement, and expansion across our North American client base. You will manage day-to-day activities to keep clients engaged, educated, and realizing value from our platform.

You will work at the intersection of support, education, and strategic account management, hosting training sessions, diagnosing adoption gaps, coordinating enablement, and partnering with Sales and Product to drive renewals and revenue growth.