Bilingual Customer Service Specialist - Full-Time

AIR CANADA; Quebec; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Travel privileges

Full-time or part-time

Health and dental care plans

Training & development tools

Job summary

Air Canada is hiring Customer Experience Specialists at the Quebec City Airport. You will interact with customers, help ensure flights depart safely and on time, and support passengers throughout their journey.

Join a dynamic team and contribute to a smooth airport experience with strong communication and teamwork skills. Positions are full-time or part-time, with comprehensive benefits and training.

Qualifications

• Availability to attend and complete a paid training program.
• Availability to work rotating shifts, including weekends and holidays.
• Ability to walk long distances or stand for long periods.
• Ability to assist mobility-impaired customers and provide wheelchair service.

Responsibilities

• Check in customers and issue boarding passes.
• Assist customers during pre-boarding and provide flight information.
• Support customers with special needs to gates and baggage claim.
• Move actively around the airport to assigned work areas.

Skills

Customer service

Communication skills

Teamwork

Flexibility

Punctuality

Job description

Location: Quebec City, QC, Canada (on-site)

Starting Salary: $19.88/hour

Department: Canadian Airports and Customer Experience Strategy

Category: Unionized (UNIFOR)

Employment Type: Full-Time

The Position

Air Canada is currently seeking Customer Experience Specialists to join its team at the Quebec City Airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring that all our flights are ready to depart safely and on time, while assisting customers at the airport at every moment of customer interaction during their journey.

If you are an enthusiastic, caring person who loves working with people, you may be very close to landing your ideal job.

What will your day look like?

As a Customer Experience Specialist at the Quebec City Airport, you will be part of a dynamic and diverse team consisting of customer service desk agents and Air Canada representatives. You will contribute to a smooth customer experience:

• Check in customers and prepare and issue boarding passes.
• Assist customers during pre-boarding and provide information on flight schedules and connections.
• Provide assistance to customers with special needs throughout their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Stay on the move from one end of the airport to the other to get to the work areas to which you are assigned.

Watch this video to learn more about the Customer Experience Specialist role: https://www.youtube.com/watch?v=KyHEfhjMl0c

Your Benefits

As one of Canada's leading employers, we ensure our employees are well rewarded by offering numerous benefits:

• Air Canada employees love to travel, and our employee travel privileges program is one of the most generous in the industry. You will be entitled to travel privileges for yourself and other eligible persons once you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of employee benefit plans, including health and dental care plans.
• Training and development tools are also available to help you reach your full potential.

Qualifications

Required Skills and Experience

• Availability to attend and successfully complete a paid five-to-seven-week full-time training program.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work under tight deadlines to ensure punctuality.
• Ability to comply with Air Canada's attendance and dress code standards.
• Experience in customer service and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong ability to problem solve and find solutions in accordance with Air Canada policies and guidelines.
• Attention to safety and security.
• Punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Candidates must be authorized to work in the country concerned at the time the job offer is made. The search for any work permits/visas or other necessary authorizations is the sole responsibility of candidates for this position.
• Obligation to obtain and maintain any applicable transport security clearance as well as additional clearances. Please consult the Transport Canada website for more details.

Language Requirements

Candidates must be fluent in English and French. In addition, special consideration will be given to candidates who are fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada operates in a global industry with a worldwide clientele and aims to provide all customers with a positive and memorable travel experience.

Take Your Career to New Heights!

Don't miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Come aboard with us and watch your career take off.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion, aiming to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to the success of our Corporation.

As an equal opportunity employer, we welcome applications from all individuals to build a workforce that is varied and representative of the diversity of our customers and the communities where we live and serve.

Air Canada thanks all candidates for their interest, but will only communicate with those selected for the next steps.