Bilingual Customer Experience Specialist - Full Time

Air Canada; Quebec; On-site; CAD 22,594 - 32,179; Full time

Benefits offered by this job

Travel privileges

Health and dental

Training and development tools

Job summary

Air Canada is hiring a Customer Experience Specialist to join our team at the Quebec City airport. In this on-site role, you will help ensure on-time departures by assisting customers at every touchpoint of their journey.

You’ll work with a vibrant team as Ground Hosts/Hostesses, delivering friendly service, checking in passengers, and guiding them through the boarding process while adhering to safety and attendance standards.

Qualifications

• Experience in customer service delivering friendly, helpful interactions.
• Strong verbal and written communication in a fast-paced environment.
• Ability to work in a diverse, airport-focused teamwork setting.
• Comfort with shift work including weekends and holidays.

Responsibilities

• Check-in passengers and issue boarding passes.
• Provide flight schedules and route information to passengers.
• Assist passengers needing special assistance throughout their journey, ensuring timely transport to gates or baggage claims.
• Move actively throughout the airport to support the assigned work area.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Problem solving

Punctuality

Attendan ce & grooming

Job description

The opportunity

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by customers at the airport through each touch point of their journey.

Location: Québec, QC, Canada (On-site)
Starting Salary: $19.88/hour
Branch: Airports Canada & CX Strategy
Category: Unionized (UNIFOR)
Job type: Full-Time

The opportunity

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by customers at the airport through each touch point of their journey.

If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.

What Your Day-to-day Looks Like

As a Customer Experience Specialist at the Quebec City airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also:

• Conduct passenger check-in, and prepare and issue boarding passes


• Assist pre-boarding passengers and provide information on flight schedules and routes


• Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims


• Active movement throughout the airport to attend to the assigned work area

Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE

Your Benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.


• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family


• Training and development tools to help unlock your full potential.

Qualifications

Skills and experience required

• Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program


• Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)


• Ability to walk long distances and stand for long periods


• Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility


• The ability to work within strict timelines in order to maintain on-time performance


• Ability to adhere to Air Canada’s attendance and grooming standards


• Previous customer service experience with strong interpersonal skills


• Excellent communication and teamwork skills


• Strong ability to solve problems and find solutions, in line with the guidelines and policies


• Safety and security conscious


• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.


• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position


• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.

Linguistic Requirements

Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Let your career take flight

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted