Representative - Employee Services - Temporary

AIR CANADA; Dorval; On-site; CAD 45,000 - 60,000; Full time

Job summary

Air Canada in Dorval is seeking a Representative - Employee Services to deliver high-level HR support to employees, managers and third parties. You will respond to inquiries by phone and email, and work with HR teams to resolve cases and provide clear guidance on HR programs and compensation.

The role emphasizes customer service, bilingual communication, and efficient handling of daily HR transactions in a dynamic environment.

Qualifications

• Bachelor's degree is an asset.
• Experience with HR applications is an asset.
• Experience in recruitment, employee management, and/or contact center is an asset.
• Ability to focus and manage competing priorities in a fast-paced environment.
• Customer orientation and a positive, friendly approach.
• Excellent interpersonal and communication skills (verbal and written).
• Excellent computer skills and MS Office knowledge.
• Experience with HR systems and/or ticketing systems such as Trutrack, PeopleSoft, ServiceNow is an asset.

Responsibilities

• Provide excellent customer service to employees, managers, and third parties regarding HR programs and compensation questions.
• Answer inquiries by phone and email to ensure a positive employee experience.
• Collaborate with other HR services to resolve HR cases and meet client needs.
• Serve as primary contact for employees regarding HR programs or compensation questions.
• Liaise with internal HR stakeholders to address issues thoroughly.
• Forward employee requests to third-party vendors/external providers.
• Report and participate in improvement of identified process gaps.
• Recognize and report unusual events or recurring issues to the supervisor.

Skills

Customer orientation

Interpersonal skills

Verbal and written communication

MS Office proficiency

HR systems experience

Ticketing systems experience

Priority management

Education

Bachelor's degree (asset)

Tools

Trutrack

PeopleSoft

ServiceNow

Job description

Belonging to Air Canada is akin to belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

Representative - Employee Services

The Representative - Employee Services will offer a very high level of customer service while providing employees, managers, and third parties with assistance regarding our various HR programs and compensation-related questions.

The Representative - Employee Services will respond diligently to employee inquiries by phone and email to ensure a positive employee experience.

Responsibilities:

• Provide excellent customer service by demonstrating your involvement in the problems/concerns raised by employees.
• Report issues related to the processing of daily transactions or calls received.
• Work closely with the many other services of the HR function to resolve HR cases and meet client needs.
• Serve as the primary contact for employees regarding HR programs or compensation questions and ensure accurate answers are provided.
• Liaise with internal human resources stakeholders to ensure issues and concerns are addressed more thoroughly.
• Forward employee requests to third-party vendors/external providers (such as retirement administrators, disability administrators, and human resources processing partners, etc.)
• Report and participate in the improvement of identified process gaps.
• Recognize and report unusual events or recurring issues to the supervisor.

Qualifications

• Bachelor's degree (an asset)
• Practical knowledge of human resources-specific applications (an asset)
• Experience in recruitment, employee management, and/or contact center (an asset)
• Ability to focus and manage competing priorities in a fast-paced environment
• Customer orientation and a positive, friendly approach
• Excellent interpersonal and communication skills (verbal and written)
• Excellent computer skills and MS Office knowledge
• Experience with HR systems and/or ticketing systems such as Trutrack, People Soft, ServiceNow (an asset)

Employment conditions:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Bilingualism (English and French).

Diversity and inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to the success of our business.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.