Bilingual Customer Service Spec III

Welbil; Mississauga; On-site; CAD 63,000 - 73,000; Full time

Job summary

Garland Commercial Ranges, a Welbilt brand, is seeking a Bilingual Customer Service Specialist III for our Mississauga, Ontario facility. This full-time, on-site role supports national accounts and order fulfillment with a focus on exceptional service and accuracy.

Fluency in English and French is required. You will collaborate with production and distribution, handle inquiries, and guide less experienced reps while maintaining high customer satisfaction and strong team performance.

Qualifications

• College diploma or university degree; minimum 8 years in a customer service or related role; or 10+ years of relevant experience in lieu of a degree.
• Experience supporting strategic, national, or key customer accounts is asset.

Responsibilities

• Manage Strategic/National Accounts or large sales territories.
• Fulfill the financial controls and risk management responsibilities inherent to the position.
• Maintain a high degree of customer satisfaction.
• Contribute to the achievement of Customer Service department goals.
• Enter and process orders within the company's information management system.
• Monitor and communicate the status of sales orders, product lead times, delivery schedules, equipment returns, and replacements.
• Communicate clearly and professionally with customers via telephone, email, and other electronic communication methods regarding product and service inquiries, concerns, and complaints.
• Take ownership of customer issues and follow through until questions are answered and concerns are resolved.
• Provide guidance and support to less experienced Customer Service Representatives.
• May assume Team Lead responsibilities in the absence of the Supervisor or Manager.

Skills

Bilingual English/French

Communication skills

Problem solving

Independent work

Teamwork

Education

College diploma or university degree

10+ years of experience in lieu of a degree

Tools

Microsoft Office

Job description

Salary Range: $62,500.00 To $72,500.00 Annually

We are Garland! We design, manufacture, and supply best-in-class commercial ovens, ranges, grills, and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize and reward your contributions. We win together as one team.

Garland Commercial Ranges is looking for a Bilingual Customer Service Specialist III!

The Bilingual Customer Service Specialist III supports the objectives of the assigned product line(s) and contributes to Garland's continued reputation as a world-class leader in the food equipment industry. Our Customer Service Specialists provide exceptional service to customers by leveraging their product knowledge, skills, and professionalism. This role requires experience with and application knowledge of the products represented.

Candidates must be fluent in both English and French, with strong verbal and written communication skills in both languages.

Reporting to the Customer Service Supervisor/Manager, this position is based 100% onsite at our Mississauga, Ontario facility. This is a full-time, permanent position and a replacement for an existing headcount.

Major Accountabilities

• Manage Strategic/National Accounts or large sales territories.
• Fulfill the financial controls and risk management responsibilities inherent to the position.
• Maintain a high degree of customer satisfaction.
• Contribute to the achievement of Customer Service department goals.

Key Tasks & Responsibilities

• Handle incoming customer calls and manage all aspects of an assigned sales territory and/or customer accounts.
• Act as a liaison between customers, production, and distribution departments regarding customer requirements and order fulfillment.
• Enter and process orders within the company's information management system.
• Monitor and communicate the status of sales orders, product lead times, delivery schedules, equipment returns, and replacements.
• Communicate clearly and professionally with customers via telephone, email, and other electronic communication methods regarding product and service inquiries, concerns, and complaints.
• Take ownership of customer issues and follow through until questions are answered and concerns are resolved.
• Provide guidance and support to less experienced Customer Service Representatives.
• May assume Team Lead responsibilities in the absence of the Supervisor or Manager.

Specialized Skills, Knowledge, and Abilities

• Fluency in both English and French (spoken and written) is required.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency with Microsoft Office applications and standard office equipment.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Ability to effectively communicate and collaborate with individuals at all levels of the organization, both internally and externally.
• Strong teamwork and relationship‑building skills.
• Ability to adapt to frequent changes, delays, and unexpected events.

Education and Experience

• College diploma or university degree and a minimum of 8 years of experience in a customer service or related role; or
• 10+ years of relevant experience in lieu of a degree.
• Experience supporting strategic, national, or key customer accounts is considered an asset.

Working Conditions

• Heavy computer use.
• Normal office environment with prolonged periods of sitting.
• Must be able to sit, stand, and walk for extended periods as required.

Garland, a Welbilt brand, has been a leading manufacturer for over 160 years which designing and producing a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in over +100 countries. The facility, based in Mississauga, supports our Garland brand and is a division of Ali Group.

Garland Commercial Ranges is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business ne