Tech Service Specialist VII - Commercial Food Equipment

Garland Commercial Ranges; Mississauga; On-site; CAD 65,000 - 85,000; Full time

Job summary

Garland Commercial Ranges is seeking a Tech Service Specialist VII to provide technical support for commercial food equipment. The role involves answering inquiries from service techs, agencies, and sales personnel via phone and email, maintaining service records, and reviewing warranty claims.

This full-time position based in Mississauga requires an Associate's or Technical Degree in Engineering and 3+ years of experience. Strong communication skills and familiarity with product lines are essential.

Qualifications

• 3+ years of experience in a technical support role.
• Heavy computer and phone use is expected.
• Ability to educate oneself on product lines and service issues.

Responsibilities

• Provide technical support on product brand equipment for service techs, agencies, sales, and customers.
• Review warranty claims for accuracy and adherence to standards.
• Respond to service inquiries via phone or email.

Skills

Computer usage, including MS Office skills

Ability to communicate well and with tact

In-depth knowledge of product line

Education

Associate's or Technical Degree in Engineering

Job description

Garland Commercial Ranges is looking for a Tech Service Specialist VII - Commercial Food Equipment.

Under limited supervision, the Tech Service Specialist VII provides technical support on incoming inquiries from customers, sales, and service techs and service agencies regarding service and repair issues with supported equipment in the field. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.

Reporting to the Manager, National Service, this position is based in our Mississauga, Ontario facility. This is a full‑time, permanent role that is an addition to headcount.

Major Accountability: Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.

• Work closely with management, customer service, sales and engineering to resolve escalated technical support issues involving the brand's equipment in a timely manner.
• Warranty review of claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by the particular product brand.

Key Tasks & Responsibilities

• Provide technical assistance and service support for inquiries received via phone or email from service techs, service agencies, sales and customers.
• Identify the source of inquiries received from service techs, service agencies, sales and customers of the product brand.
• Respond to routine correspondence requests for service assistance from service techs, service agencies, sales and customers.
• Maintain accuracy of computerized service records and files from service techs, service agencies, sales and customers of the product brand.
• Under direction of supervision or mentors, take opportunities to educate oneself on product lines, service issues, and tools used in this area.
• Participate in on‑call rotation supplying technical support to customers and service agencies after normal business hours.

Qualifications

• Specialized Skills, Knowledge, and Abilities
• Computer usage, including MS Office skills - Word, Excel and Outlook.
• Ability to communicate well and with tact verbally and in writing.
• In‑depth knowledge of product line.
• Education and Experience
• Associate's or Technical Degree in Engineering.
• 3+ years of experience.
• Working Conditions
• Heavy computer use.
• Normal office environment; must be able to sit for long periods.
• Must be able to stand, walk or sit for extended periods.
• Heavy phone and computer use.
• May be scheduled on weekends.
• There is on‑call duty on a rotating basis for after hour calls.

Artificial Intelligence Disclosure

We may use artificial intelligence‑enabled tools to assist with certain aspects of the recruitment process, such as screening or assessment. These tools support—but do not replace—human decision‑making.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placement, transfer, and promotion decisions will be based on individual skills, knowledge, abilities, and business needs.