Bilingual Customer Service Representative (French)

Uline; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to provide exceptional service to French-speaking customers. This role involves processing orders, assisting customers with inquiries, and becoming a product expert. The company offers a dynamic work environment with significant growth opportunities and a commitment to employee satisfaction. With a focus on teamwork and customer experience, this position is perfect for those passionate about service excellence. Join a family-owned leader in the distribution industry and enjoy a range of benefits from day one.

Benefits

Company-paid extended health coverage

RRSP with 6% employer match

Multiple bonus programs

Paid holidays

Generous paid time off

Tuition Assistance Program

On-site café

Outdoor patio

First-class fitness center

Monthly employee-appreciation events

Qualifications

• Fluent in English and French, both verbal and written.
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders and inquiries in a collaborative call center.
• Communicate with customers over phone, email, and chat.

Skills

Bilingual (English / French)

Customer Service

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Call Center Technology

Online Ordering Systems

Job description

Bilingual Customer Service Representative

(English / French)

Pay from $32 to $36 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our French-speaking customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Better together! This position is on-site, and we are looking for people who share our passion.

Hours: Monday - Friday, 9:30 AM to 6 PM.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / French) - fluent in both verbal and written forms.

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.
• Monthly employee-appreciation events.
• Opportunities for community involvement.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

Uline is an Equal Opportunity Employer.

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!