Bilingual Customer Service Representative: Foundever

CanadaLync; New Brunswick; Hybrid; CAD 22,000 - 23,000; Full time

Job summary

Foundever is hiring a Bilingual Customer Service Representative for a remote role in New Brunswick, Canada. You will support vehicle owners with warranty coverage, repairs, and dealership questions, using both English and French in daily interactions.

Work hours run Monday–Friday, 8:30 a.m. to 6:30 p.m. ET. The employer provides equipment, paid virtual classroom training, and ongoing role-specific training. Salary ranges from $16.10 to $16.60 per hour plus a $2 bilingual premium.

Qualifications

• Bilingual English and French required for spoken and written communication.
• Customer service experience preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Assist vehicle owners with warranty coverage, repairs, and dealership questions.
• Provide clear explanations and practical solutions across multiple systems.
• Navigate tools and resources to address customer concerns effectively.

Skills

Bilingual English/French

Customer service

Problem solving

Education

High school diploma

Tools

Microsoft Office 365

Microsoft Teams

Windows OS

Job description

# Bilingual Customer Service Representative: Foundever**Foundever**Remote, New Brunswick, Canada Start Date07/10/202616.35 Full-TimeFoundever is hiring a Bilingual Customer Service Representative for a work-from-home role in New Brunswick, Canada. The position supports vehicle owners for a major automotive brand with warranty coverage, repairs, dealership concerns, and vehicle features. The role requires English and French fluency, at least six months of customer service experience, and residence in Canada.The role operates Monday to Friday within 8:30 a.m. to 6:30 p.m. Eastern Time, with no weekends stated. The employer provides equipment, paid virtual classroom training, and ongoing role-specific training. The application page does not provide an employment type or application deadline.* Role: Bilingual Customer Service Representative* Employer: Foundever* Location: Remote, New Brunswick, Canada* Employment type: Not provided by the employer.* Salary: $16.10 to $16.60 per hour, depending on province, plus a $2.00 bilingual premium* Experience: At least six months of customer service experienceCanadian customer service jobs include remote positions that combine phone support, technical navigation, and service recovery. Foundever's New Brunswick role adds bilingual communication, home-work requirements, and automotive support knowledge to that mix.## Automotive Customer Support WorkThe representative supports vehicle owners with warranty coverage, repair questions, dealership issues, and vehicle features. Calm listening, clear explanations, and practical problem-solving are part of the daily work.Customer concerns may involve more than one system or team. The role requires the representative to move between tools, use Google Maps or a similar service, and provide an effective response while taking complaints seriously.* Warranty and repair support* Dealership and vehicle-feature questions* Complaint handling and solution-focused communication* Navigation across multiple systems## Language And Technical RequirementsEnglish and French fluency is required for spoken and written communication. A high school diploma or equivalent is required, and applicants must be at least 18 years old.The position also requires Microsoft Office 365, Microsoft Teams, and Microsoft Windows proficiency. A background check is required. Empathy, adaptability, reliability, and problem-solving ability are named requirements.## Home Work Setup In New BrunswickThe work-from-home arrangement requires hardwired internet with at least 10.0 Mbps download and 5.0 Mbps upload speeds. A quiet, distraction-free workspace is required for training and production.A webcam is required during training and production. The operating window runs from 8:30 a.m. to 6:30 p.m. Eastern Time from Monday to Friday, and the posting states that weekends are not required.## Pay And Training DetailsThe stated pay is $16.10 to $16.60 per hour depending on province, with an additional $2.00 bilingual premium. The application does not state an employment type, benefits package, or application deadline.Foundever provides the equipment for the role. Paid virtual classroom training and continuing role-specific training are included in the stated work conditions. The employer describes a community focused on engagement and recognition.The employer describes Foundever as a customer experience company with 150,000 associates worldwide and work with more than 800 brands. Those figures are employer-provided and describe the organization behind the role.## How To ApplyThe official application is available through the Foundever application page. The posting also displays a LinkedIn application option.Applicants should have bilingual work history, education details, customer service experience, internet information, and availability ready before applying. The application should also reflect the stated home-work requirements and background-check condition.## Application DeadlineNot provided by the employer.The vacancy supports current business operations, and the posting does not state a closing date. The listed application route remains the official source for the role.Canadian customer service jobs with bilingual requirements can involve language testing, customer records, and structured training. This position adds automotive warranty and dealership support to those service duties.The role's schedule, home-work requirements, and bilingual premium are stated separately from the base hourly range. The application page does not provide a guarantee of employment or a specific start date.Apply For This RoleApplicants should have their English and French qualifications, customer service background, home-work setup details, and availability ready. The employment type and deadline remain not provided by the employer.