Bilingual Customer Service Representative

Randstad Canada; Winnipeg; On-site; CAD 46,000; Full time

Job summary

A leading recruitment agency in Winnipeg is seeking a Customer Service Representative. This full-time position offers a hybrid work style, extensive benefits, and opportunities for career advancement. Ideal candidates will possess strong English communication skills, have experience in customer service, and be able to multitask. Join a team that values diversity and supports employee growth.

Benefits

$46,000 Annual Salary

Paid 4-6 weeks of training

3 weeks of Paid Vacation

Pension plan

Education reimbursement program $2,000 annually

Bonus plan

Qualifications

• Must be able to pass The Federal Government's Enhanced Security Screening.
• Able to work under pressure.
• Experience in Call Center is required.

Responsibilities

• Provide accurate responses to existing and new members.
• Effectively troubleshoot/resolve telephone/email inquiries.

Skills

Strong English communication skills

Strong problem-solving skills

Customer Service experience

Strong computer skills

Education

High School Diploma

Job description

Overview

Are you interested in working in the Insurance Industry? Do you speak clear English and are passionate about helping people? You’re in luck! We’re looking for Customer Service Representatives that want to grow and evolve within a company and have a long term career.

Start date: September 24th.

Benefits

• $46,000 Annual Salary
• Full time, Permanent position
• Hybrid Workstyle (4 days at home and 1 day in office located in Winnipeg)
• Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
• 3 weeks of Paid Vacation & 3 Paid Personal days
• Monday - Friday scheduling - Weekends off
• Pension plan
• Ability to participate in the Share Ownership Program
• Bonus plan
• Education reimbursement program $2,000 (annually)
• Career advancement options

Responsibilities

• Provide accurate responses to existing and new members while maintaining the highest level of customer service
• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion

Qualifications

• Strong English communication skills
• Must be able to pass The Federal Government's Enhanced Security Screening
• Must have strong computer skills, using multiple screens and systems at the same time (multitasking)
• Strong problem-solving skills
• Customer Service experience or Call Center experience required
• Able to work under pressure
• High School Diploma required

Summary

If you're eager to start a career that promises both personal satisfaction and professional growth, this role is ideal for you!

Only those selected for interviews will be contacted. Thank you for your interest in this position!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are committed to developing and implementing strategies to increase equity, diversity and inclusion within the workplace by examining our policies, practices, and systems throughout the employment lifecycle, including recruitment, retention and advancement for all employees. We are dedicated to respecting human rights and to positive actions to ensure everyone has full participation in the workforce, especially equity-seeking groups who are underrepresented in Canada's workforce, including women, non-binary/gender non-conforming individuals, Indigenous or Aboriginal Peoples, persons with disabilities (visible or invisible), and members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all candidates and employees by supporting accessibility and accommodation needs throughout the employment lifecycle. Please identify any accommodation requirements by emailing [e-mail] to ensure full participation in the interview process.