Bilingual Customer Service Representative

TMG Industrial; North Vancouver; On-site; CAD 55,000 - 60,000; Full time

Job summary

TMG Industrial, an industry leader in industrial products, is seeking a Bilingual Customer Support Representative. In this role, you will be the first point of contact for customers, providing crucial support and product assistance while fostering a positive customer experience. Candidates should possess strong bilingual communication skills and a background in customer service.

Qualifications

• Minimum 2 years experience in customer service, preferably in industrial environments.
• Strong organizational skills and ability to handle varied customer needs.
• Capable of explaining technical concepts to non-technical customers.

Responsibilities

• Monitor and address customer service concerns through multiple channels.
• Provide technical assistance and resolve customer issues.
• Document customer interactions in the CRM system.

Skills

Bilingual (English and French)

Strong communication skills

Customer support

Problem-solving

Tools

CRM systems (Zendesk, MS SharePoint)

Job description

This range is provided by TMG Industrial. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$55,000.00/yr - CA$60,000.00/yr

Direct message the job poster from TMG Industrial

TMG Industrial is a trusted industrial product supplier that proudly supplies over 600 products, including shelters, greenhouses, machinery attachments, shop equipment, and outdoor solutions. As an industry leader, we are one of the fastest-growing e-commerce platforms.

Headquartered in Richmond, BC, the company operates four distribution warehouses in Seattle, Charlotte, Toronto, and Vancouver, with a total area over 100,000 square feet. Come join us and be a part of our exciting growth.

About the Role

We’re looking for Bilingual (French and English) Customer Support Representative with strong communication skills and a passion for helping others. The ideal candidate is patient, empathetic, and attentive, providing thoughtful support to every customer. As the first point of contact, you’ll play a key role in delivering outstanding service and resolving a wide range of inquiries with urgency and professionalism.

What You’ll Do

• Monitor, respond to, and thoroughly address customer service concerns through multiple communication channels (ticketing system, web chat, phone calls, emails, etc.).
• Learn and understand products available to customers and to provide accurate answers and support.
• Provide product support and technical assistance to customers, troubleshooting and resolving issues.
• Efficiently process and validate customer parts and warranty requests.
• Document customer interactions and technical issues in the company's CRM system, such as Zendesk, MS SharePoint.
• Collaborate in creating technical documentation, FAQs, and other support resources to enhance overall customer experience.

What You Bring

• Minimum experience 2 years in customer service with a preference for industrial, agricultural, or automotive experience.
• Proficiency in both English and French is required; additional languages are a plus.
• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
• Capable of adjusting communication style to suit a variety of customers and situations.
• Ability to explain technical concepts to non-technical customers.
• Experience as a mechanic or a handy person in a customer service role is a plus.

Work Hours: Monday to Friday | 8:30 am-5:00 pm or to be discussed

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Industrial Machinery Manufacturing, Telephone Call Centers, and Automation Machinery Manufacturing

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