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French Bilingual - Customer Service Representative

Lifetouch

Canada

Remote

CAD 40,000 - 70,000

Full time

2 days ago

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Job summary

A leading company in photography seeks a French Bilingual Customer Service Representative for a remote role. The ideal candidate will support customers by answering inquiries, resolving issues, and maintaining high standards of service. This position offers the chance to work from home with competitive pay and benefits.

Benefits

Competitive wage

Benefits

Shutterfly perks

Qualifications

Must be fluent in French and English.
2+ years of customer service experience preferred.
Basic computer skills required.

Responsibilities

Answer phone or email inquiries from customers.
Receive, process, and track customer orders.
Investigate and resolve customer issues.

Skills

Bilingual (French/English)

Customer service skills

Problem-solving

Interpersonal skills

Education

High School diploma or equivalent

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Are you French bilingual and looking for a full-time opportunity where you can work from the comfort of your home? Where you can receive a competitive wage, benefits and Shutterfly perks? If so, read on!

The home office is located in Winnipeg, MB however the successful candidate can live anywhere in Canada (must be legally eligible to work in Canada).

We’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy.

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What You’ll Do

Answer phone or email inquiries from customers and explaining the products and services
Receive, process, and track customer orders using Lifetouch systems
Investigate and resolve issues and complaints from customers
Act as the liaison between the customer and the Service Centre
Communicate with employees and customers through email and phone

What You Bring

High School diploma or equivalent
Proficient speaking, reading, and writing abilities in French and English
2+ years of customer service experience
Basic to intermediate computer knowledge; including navigation of the internet
Superior phone and customer service skills/etiquette
Excellent interpersonal, time management & problem-solving skills
Patience in handling and resolving problems & complaints courteously and professionally
Ability to maintain confidential information

Other Requirements

Minimum 18 years of age
Successful completion of a criminal background check
Able to work 7:30am - 7:00pm CST (Monday-Friday)

This position is a remote, work from home position. You must be able to perform the same duties, assignments, and other work obligations equivalent to working onsite in a distraction-free environment

Responsible to provide childcare/adult care during their assigned work schedule
Continue to abide by Shutterfly’s policies, including but not limited to, Anti-harassment/Discrimination, Communications, and Workplace Safety policies
Be available to their manager, co-workers and customers during the employee’s assigned work schedule via telephone, email, and online messenger
Notify their manager prior to any anticipated change in their assigned work schedule
Be available to attend scheduled meetings from home or onsite as applicable
Accurately record all working time via the time keeping system
Maintain a designated at-home workspace in safe and secure condition
Maintain a working cell phone to receive multi-factor authentication messages to sign-in to VPN
Come to the site prior to the first day to set up and pick up computer system

Equipment/Furnishings/Office Supplies The employee must provide all furniture, equipment and office supplies needed to work from home. Employees are responsible for the installation, monthly costs and maintenance of a reliable wired internet connection with a minimum of a25 Megabits per second (Mbs)download speed. Shutterfly/Lifetouch is not responsible for damage to or expenses for maintaining, repairing or replacing any furniture or employee equipment.

If you love customer service, are fluent in French and English and like the idea of working from home, apply today!

This position will accept applications on an ongoing basis until filled.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Photography

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