Bilingual Customer Service Representative

MT Talent Solutions Inc.; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

100% paid employer benefits

Discount on company products

Free onsite parking

Close distance to public transit

Job summary

A recruitment agency in Mississauga is looking for a Bilingual Customer Service Representative. The role involves addressing customer inquiries, managing disputes, and collaborating across departments to ensure order completion. Ideal candidates will have at least 2 years of customer service experience and be proficient in both English and French. Benefits include competitive salary, comprehensive health benefits from day one, and a positive team culture.

Qualifications

• 2+ years of call center/customer service experience (B2B).
• Great communication skills in English and French.
• Strong team player and communicator.

Responsibilities

• Address inquiries through phone or email.
• Manage resolution of disputes.
• Collaborate with various departments to guarantee order completion.
• Process orders.
• Generate quotations for products.
• Act as an intermediary between the company and the sales team.
• Monitor orders and notify about unavailable stock.

Skills

Bilingual communication skills (English and French)

Customer centricity

Team collaboration

Education

High school diploma

Post-secondary education

Job description

Join to apply for the Bilingual Customer Service Representative role at MT Talent Solutions Inc.

Mississauga, ON

Overview This role focuses on bolstering the company's customer service (B2B) initiatives, functioning as a customer intermediary and forming the central support structure within the organization. Its goal is to establish a standard of excellence through outstanding service and active support across departments, consistently striving to enhance efficiency.

What You’ll Do

• Address inquiries through phone or email
• Manage resolution of disputes
• Collaborate with various departments to guarantee order completion
• Process orders
• Generate quotations for products
• Act as an intermediary between the company and the sales team
• Monitor orders and notify about unavailable stock

Qualifications

• High school diploma required (post-secondary education is preferred)
• Great communication skills in English and French
• Strong team player and communicator
• Customer centric
• 2+ years of call center/customer service experience (B2B)

What You’ll Get

• Competitive salary and 100% paid employer benefits (from Day 1)
• Monday to Friday daytime work - no weekends, no evenings
• A tight-knit and very positive team culture
• Discount on company products
• Free onsite parking and close distance to public transit

#MT1