Bilingual Customer Service Representative

Adecco; Markham; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their dynamic team in Markham. This role offers a fantastic opportunity to engage with clients in both English and French, providing support over the phone and through email/chat. With a hybrid work model and a supportive work culture, you'll thrive in a busy yet casual environment. If you have a passion for customer service and are looking for a role that values your bilingual skills, this is the perfect opportunity to grow your career while making a meaningful impact.

Benefits

Hybrid work model

Free parking

Positive work culture

Vacation pay

Benefits options after 600 hours

Qualifications

• 2-3 years of experience in a Customer Service role, ideally in a call center.
• Bilingual in French and English, both written and spoken.

Responsibilities

• Respond to incoming calls and inquiries in both English and French.
• Process customer orders and assist with online order steps.

Skills

Bilingual (French/English)

Customer Service

Interpersonal Skills

Time Management

Problem Solving

Education

Post-secondary education

Tools

MS Office

SAP

Job description

Bilingual Customer Service Representative job opening in Markham, ON (English/French)

Adecco Professional Staffing is currently partnering with an established and stable client looking to find top talent for a fantastic Bilingual Customer Service Representative job opening in Markham, ON. To be considered for this opportunity, you must bring at least 2-3 years of experience, preferably in a busy corporate or call center setting, alongside a drive to support corporate and consumer clients; both over the phone and via email/chat. This active opportunity will start out as a 1-year temporary hire with a very high potential to extend or possibly become something more down the road. This open Bilingual Customer Service job opening in Markham, ON is available NOW so please read on if you are intrigued. KEY TO NOTE - the working hours are Monday to Friday from 8:30 am - 5 pm (no evenings or weekends!) and no sales; it will also be a hybrid of remote (2 days) and in-office (3 days).

Responsibilities for the Bilingual Customer Service Representative job opening in Markham, ON may include, but are not limited to:

• Respond to varied volumes of incoming calls in a professional and diligent manner, in both English and French.
• Answer questions, inquiries and deal with problems/issues in a positive and time-sensitive way.
• Process customer orders in an order entry system; assist customers in walking through online orders steps/process as well where applicable.
• Respond to email inquiries, chat and orders in both English and French.
• Build and maintain customer relationships to ensure continued business partnerships, retention, and growth.
• Clientele can be a mix of business professionals, consumers, and retailers.
• Please note that this is NOT A SALES position.

Qualifications for the Bilingual Customer Service Representative job opening in Markham, ON include:

• At least 2-3 years of experience in a Customer Service position, ideally call center or corporate setting with high volumes.
• Bilingual (French/English) - written and spoken in both official languages is a must.
• Related post-secondary education or relevant work-related experience (asset to those with pharmaceutical, medical device, or general medical industry experience - please note this is in a corporate office setting).
• Excellent interpersonal skills; these roles are in a smaller team setting so the fit is key.
• Ability to control multiple priorities, work under pressure, and meet deadlines.
• Strong MS Office skills and ability to learn other PC applications and programs; experience in SAP or other order management tools is a strong asset.

Our client offers a busy yet business casual office setting as well as a hybrid work model, a positive work culture, opportunity to extend or more, free parking or near a YRT stop, an hourly pay rate of $27-30/hr + vacation pay and options of benefits after 600 hours and more.

If you are interested in this Bilingual Customer Service Representative job opening in Markham, ON, please respond immediately as our client is eager to find a talented Bilingual Customer Service Representative to join their team.

Seniority level

• Associate

Employment type

• Temporary

Job function

• Customer Service and Administrative

Industries

• Pharmaceutical Manufacturing and Retail Pharmacies