Bilingual Customer Service Representative

goeasy Ltd.; Pickering; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Bilingual Customer Service Representatives to join their dynamic team. This entry-level role offers a fantastic opportunity to gain experience in the financial sector while providing exceptional customer service. You will be responsible for addressing customer inquiries, resolving complaints, and ensuring a memorable customer experience. The company prides itself on its supportive work culture, recognized as one of Canada's top employers. If you are passionate about helping others and eager to learn, this could be the perfect role for you!

Qualifications

• Strong communication skills in both English and French are essential.
• Experience in customer service is preferred but not mandatory.
• Ability to work full-time in an office environment.

Responsibilities

• Handle customer inquiries via phone and email promptly.
• Ensure first call resolution to enhance customer satisfaction.
• Provide feedback to improve business processes.

Skills

Bilingual Communication (English and French)

Customer Service Experience

Empathy and Compassion

Multi-tasking

Written and Oral Communication

Education

High School Diploma

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

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If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!

We are in search of Bilingual Customer Service Representatives for our LendCare subsidiary. They will be responsible for promptly responding to customer inquiries, whether through phone or email, and providing excellent experience in all customer interactions. This is a perfect entry-level opportunity eager to gain more experience in the financial industry.

Responsibilities

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Strive to ensure first call resolution for best customer experience.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Complete account modifications and process requests relating to payments, credits etc.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Learn about the products inside and out to be able to answer any questions from customers.
  
  

Requirements

• Good communication skills in English and French
• Customer Service experience is an asset
• Empathetic, compassionate and operate with integrity – really care for customers!
• Ability to multi-task, adapt to change in a fast-paced environment and to work independently
• Excellent written and oral communication skills with the ability to create memorable customer experiences.
• Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs.
• Ability to work fulltime in our office in Pickering, ON
  
  

Operational Hours: Monday to Friday – 9:00 am to 9:00 pm, Saturday 9:00 am to 5:00 pm.

About Us

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why Join Us

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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