Bilingual Customer Service Representative (ServiceOntario)

Region of Peel; Brampton; On-site; CAD 48,000 - 54,000; Part time

Job summary

Peel Region in Brampton seeks a Bilingual Customer Service Representative (ServiceOntario) to provide front-line information and support for government programs. The role is two part-time contracts, onsite, 25 hours/week, with a Monday–Friday schedule and a 8:00 AM–5:00 PM window.

The ideal candidate will be bilingual in English and French, have at least two years in office administration and customer service, and be able to handle payments and inquiries in a fast-paced public service setting.

Qualifications

• Two years of office administration and customer service experience.
• Bilingual English and French required; language proficiency assessed during selection.
• Criminal Record Check required.
• Experience with Microsoft Office Suite and Teams.
• ServiceOntario/public sector experience is an asset.

Responsibilities

• Provide customer service by delivering timely and accurate information about government programs, products, and services.
• Communicate service details, fees, and eligibility requirements clearly, and address customer concerns with tact and empathy.
• Process applications, registrations and renewals in accordance with established policies and procedures.
• Receive, process, and reconcile payments while ensuring accuracy and accountability.
• Maintain current knowledge of applicable policies, procedures, legislation, and service delivery requirements.

Skills

Customer service

Policy interpretation

Office software

Cash handling

Team work

Fast-paced environment

Diversity & inclusion

Education

High school diploma

Tools

Microsoft Office Suite

Microsoft Teams

Customer service software

Job description

Job Description

Bilingual Customer Service Representative (ServiceOntario)

Corporate Services

Status: Two (2) Part-Time Contract Positions up to 7 months

Work Mode: Onsite

Hiring Range: $34.56 - $38.88 per hour

Location and working hours: 10 Peel Centre Drive, Brampton

Monday – Friday 8:00AM – 5:00PM

Hours of Work: 25 hours per week (part-time); must be available to work various shifts within operating hours.

We are seeking enthusiastic and customer-focused individuals who are committed to delivering exceptional public service and making a meaningful impact within the community.

Through Peel Region's partnership with ServiceOntario, residents can access municipal and provincial government services through a single service delivery location. Our Service Delivery team delivers front-line customer service by providing accurate information and support for a range of government programs and services.

What you will do in this role:

• Provide customer service by delivering timely and accurate information about government programs, products, and services.
• Communicate service details, fees, and eligibility requirements clearly, and address customer concerns with tact and empathy.
• Process applications, registrations and renewals in accordance with established policies and procedures.
• Receive, process, and reconcile payments while ensuring accuracy and accountability.
• Maintain current knowledge of applicable policies, procedures, legislation, and service delivery requirements.

What the role requires:

• Advanced proficiency in both English and French. Language proficiency will be assessed as part of the selection process.
• High school diploma or an equivalent combination of education experience.
• A minimum of two (2) years of office administration and customer service experience in a fast-paced environment.
• Previous ServiceOntario, municipal government, or public sector service delivery experience is considered an asset.
• Demonstrated proficiency with Microsoft Office Suite, Microsoft Teams, and computerized customer service or reporting systems.
• Successful completion of a Criminal Record Check as a condition of employment.

Skills/Abilities:

• Exceptional customer service and communication skills.
• Ability to interpret policies and procedures and apply them during customer interactions.
• Proficiency in the use of computerized service delivery systems and standard office software applications.
• Ability to accurately handle cash transactions and process payments.Ability to work effectively in a team environment as well as independently with minimum supervision.
• Ability to perform effectively in a fast-paced, high-volume, in-person customer service environment.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Interview: Candidates selected to move forward in the recruitment process will be required to participate in an in-person interview.

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About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please [e-mail]

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.