Coordinator, Customer Service (Bilingual - English/French) - Contract 9 months

APOTEX; Toronto; On-site; CAD 48,000 - 66,000; Full time

Benefits offered by this job

Bonus programs

Pension plan

Learning and development opportunities

Disability accommodation

Job summary

Apotex is a Canadian-based global health company headquartered in Toronto, offering a bilingual English/French role on a 9-month contract. The position supports Customer Service, order management, and cross-functional collaboration with Supply Chain and Quality teams.

You will work with SAP-based ordering, document control, and customer inquiries, gaining hands-on experience in operations and compliance. A strong focus on accuracy and customer satisfaction is emphasized.

Qualifications

• French fluency is required for bilingual role.
• Strong communication and organizational skills are essential.
• Experience with ERP/MRP concepts is an asset.
• Experience with Microsoft applications is required.
• 1–3 years in a customer service oriented role is preferred.

Responsibilities

• Assist as a point of contact for customer inquiries on orders, shipments, invoicing, and service needs.
• Verify and enter customer Purchase Orders/EDI orders in SAP, ensuring pricing and delivery accuracy.
• Check for price discrepancies, credit blocks, or duplicate orders and escalate as needed.
• Process damage or shipment-related claims in SAP/Salesforce and maintain documentation.
• Provide admin support for compliance-related documentation (Controlled Substance, Precursor, SOM permits).
• Coordinate with logistics to issue shipping instructions and update product details.
• Support a customer-focused environment by identifying issues and driving improvements.
• Follow safety procedures and collaborate to meet departmental goals.
• Demonstrate a customer-centric mindset and proactive problem solving.
• Contribute to policies and processes to improve efficiency and service standards.
• Report notified adverse drug reactions to Global Pharmacovigilance as required.

Skills

French fluency

Strong communication

ERP/MRP concepts

Microsoft Office

Analytical skills

Decision-making

Teamwork

Customer service experience

Education

College education preferred

Tools

Microsoft Office

Job description

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Apotex is a Canadian-based global health company. We improve everyday access to affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health products. Headquartered in Toronto, with regional offices globally, including in the United States, Mexico and India, we are the largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product acquisitions.

This is a Bilingual (English/French) position, and contract for 9 months.

Support the Customer Service team by assisting with day-to-day customer service and order management activities. This role focuses on providing timely, accurate support to customers and internal teams, helping ensure smooth order processing, issue resolution, and positive customer experiences.

You will work closely with Customer Service Representatives, Supply Chain, Quality, and other internal partners to help coordinate orders, track issues, and maintain accurate documentation. This position is ideal for students or early?career professionals looking to gain hands?on experience in customer service, operations, and SAP?based order management.

Job Responsibilities

• Assist as a point of contact for customer inquiries, providing timely support on orders, shipments, invoicing, and general service needs.
• Support the entry and verification of customer Purchase Orders/EDI orders in SAP, ensuring accuracy in product availability, pricing, and delivery details.
• Perform basic checks for issues such as price discrepancies, credit blocks, or duplicate orders, and escalate when needed.
• Support with processing damage or shipment?related claims in SAP/Salesforce and maintain accurate documentation.
• Provide administrative support for compliance?related documentation, including Controlled Substance, Precursor, and SOM permits (as required).
• Coordinate with logistics and supply chain teams to issue shipping instructions, update product details, or request required documentation.
• Support a customer?focused environment by identifying issues, communicating clearly, and contributing to process improvements.
• Follow all safety procedures and collaborate with team members to meet departmental goals.
• Models a customer?centric mindset by anticipating needs, resolving issues proactively, and fostering positive customer experiences.
• Takes initiative to identify needs, solve problems, drive process improvements, and follow through without requiring direction.
• Contribute in the development and revision of policies, procedures, and processes to improve efficiency and service standards.
• Works in a safe manner collaborating as a team member to achieve all outcomes.
• Demonstrate Behaviours that exhibit our organizational Values: Integrity, Courage, Teamwork, and Innovation.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
• Provide customer service support for multiple affiliated pharmaceutical business units, ensuring alignment with each entity’s product portfolio, regulatory requirements, and quality procedures.
• Apply standardized processes while recognizing entity-specific requirements, where applicable.
• Report any notified suspected Adverse Drug Reactions to Global Pharmacovigilance in accordance with Corporate SOPs.
• All other relevant duties as assigned.

Job Requirements

• Education
  • Minimum College Education preferred
• Knowledge, Skills and Abilities
  • Fluency in French required for Bilingual role
  • Strong communication and organizational skills
  • Experience with ERP/MRP concepts and applications an asset
  • Experience with Microsoft applications required
  • Good analytical and decision-making skills an asset
  • Ability to be an independent decision maker
• Experience
  • Previous Customer Service and Call Centre experience an asset
  • 1-3 years experience in a Customer Service oriented role, with strong interpersonal skills
  • Ability to work well during peak pressure periods
  • Ability to work in a team environment

At Apotex, we are committed to fostering a welcoming and accessible work environment, where everyone feels valued, respected, and supported to succeed.

We offer accommodation for applicants with disabilities as part of the recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require accommodation.

The hiring range for this position is $48,367.89 to $65,715.05 CAD per year. The final agreed-upon salary may vary based on factors such as job-related knowledge, skills and experience.

We are looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed-upon salary may be adjusted to reflect your individual qualifications.

The Apotex Total Rewards package goes beyond base salary. Apotex offers bonus programs based on your position in the organization, you can excel based on our pay-for-performance philosophy. With comprehensive benefits, a pension plan to help you save for retirement and learning and development opportunities, we provide a comprehensive package for your personal and professional development.

Apotex will use artificial intelligence to screen, select and/or assess your application for this job.

This job posting is for a role that is currently available and vacant at Apotex.