Bilingual Customer Service Representative Remote

TP Canada; Montreal (administrative region); Hybrid; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Paid training

Competitive compensation

Medical benefits

Job summary

Teleperformance Canada is a global leader in customer experience management, offering on‑site and work‑from‑home programs to deliver flexible support across Canada. We value employees, foster development, and celebrate achievements while providing advanced tools and resources to ensure outstanding service.

We seek customer‑focused professionals who can operate in English and French, handle inquiries efficiently, and work well in a collaborative environment across multiple channels.

Qualifications

• Excellent English and French communication skills.
• Ability to handle customer inquiries with professionalism.
• Strong written and verbal communication in multiple channels.

Responsibilities

• Provide first‑level customer support via phone, email, and chat.
• Resolve routine issues and route complex cases to appropriate teams.
• Maintain customer satisfaction by delivering accurate information and timely follow‑ups.

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on‑site and work‑at‑home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world‑class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Teleperformance est un leader mondial de la gestion de l'expérience client et de l'externalisation en processus d’emploi dans les centres de contact clients. Avec plus de 410 000 collaborateurs, développant une organisation hybride efficace et responsable en combinant travail à domicile et solutions sur site, avec environ 50% des collaborateurs en télétravail. Classée 11e dans le Top 25 des meilleurs lieux de travail au monde par le magazine Fortune, en partenariat avec Great Place to Work® ; La certification Employeur de choix a été obtenue dans 64 pays, couvrant plus de 97 % de l'effectif total. Notre culture de travail Chez Teleperformance, nous restons fidèles à nos valeurs fondamentales d'intégrité, de respect, de professionnalisme, d'innovation et d'engagement.Autonome - Nous encourageons et faisons confiance à vos compétences en matière de prise de décision.Environnement de travail progressif - Si vous avez des compétences à prouver, nous avons toutes les échelles pour que vous puissiez évoluer.Flexible - Nous croyons aux résultats.Innovant - Toutes les idées comptent.Inclusif - Tout le monde est inclus et tout le monde y gagne.Nous travaillons dur et faisons la fête encore plus fort.

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work‑from‑home and on‑site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.Autonomous - We encourage and trust your decision making skills.Progressive work environment- If you have skills to prove we have all ladders for you to grow.Flexible - We believe in results.Innovative - All ideas matters.Inclusive - Everyone is Included and everyone wins.We work hard and party even harder.

À propos du poste

Êtes‑vous passionné par un service à la clientèle de haute qualité, traitez‑vous les autres comme vous voulez être traité et intéressé par la technologie? Avez‑vous de l’expérience avec iOS, macOS ou une technologie similaire? Venez rejoindre notre équipe! Teleperformance est le leader mondial de la gestion de l'expérience client. Nous connectons les marques les plus grandes et les plus respectées de la planète avec leurs clients en fournissant un service client, un support technique, une acquisition de clients, des solutions numériques, des analyses, un back‑office et d'autres services spécialisés pour assurer des interactions client toujours positives.

About the job

Are you passionate about high standards customer service, treat others like you want to be treated, and interested in technology? Do you have experience operating or working with iOS, macOS or similar technology? Come join our team! Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly‑skilled professionals.

Ce que nous offrons:

Travail à domicile Formation rémunérée Rémunération compétitive Incitatifs de rendement Programme de recommandation d'employés - à partir de 500,00 $ pour chaque recommandation embauchée Excellents régimes médicaux, dentaires et d'avantages sociaux De bons avantages sur les produits et services de tous les jours grâce au programme d’avantages pour les employés du Canada Opportunités d'avancement de carrière Remboursement des frais de scolarité

What we offer:

Ability to work from the comfort of your home Paid training Competitive compensation package Performance Incentives Medical and dental benefits plans, as well as Employee Assistance Program Employee Referral program – starting at $500.00 for every referral hired Great perks on everyday products and services with Canada's leading employee perk program Internal career advancement opportunities Tuition reimbursement It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Responsibilities:

FR Travailler en équipe avec un objectif commun d’atteindre une norme de qualité élevée. Fournir un service à la clientèle de premier niveau concernant les demandes de renseignements sur les produits, les comptes, l’utilisation et les applications Construire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise. Planifier les appels de service et faire le suivi avec les clients / clients Dépanner et résoudre les problèmes techniques à l'aide d'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins. Responsable de la saisie précise des données en utilisant les applications prescrites.EN Provide first level customer service regarding inquiries about product / account / usage and applications Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalate customer issues as required. Responsible for accurate data input using prescribed applications.

Qualifications:

FR Doit être âgé d'au moins 18 ans Disponibilité à temps plein entre les heures suivantes Lun - Dim 8AM - 11PM Excellent Internet à domicile câblé - le Wifi n'est pas autorisé Excellente connaissance de l'Internet à domicile en filaire - le Wifi n'est pas autorisé Excellente maîtrise de l'anglais et du français Excellentes compétences informatiques Le bilinguisme (français, anglais, tant à l'oral qu'à l'écrit) est requis pour répondre aux appels des clients anglophones et francophones partout au Canada et dans le monde Teleperformance encourage les candidatures de personnes en situation de handicap. Des aménagements sont disponibles sur demande pour les candidats participant à tous les aspects du processus de sélection. Si vous êtes invité à participer au processus de sélection, nous nous engageons à vous proposer les aménagements nécessaires pour répondre au mieux à vos besoins.EN Must be at least 18 years of age Full time availability between the hours of: Mon - Sun 8AM - 11PM Excellent home internet hardwired - Wifi is not permitted Excellent verbal and written communication skills in English and French Excellent computer skills Bilingualism (French, English, both spoken and written) is required to answer calls from English and French speaking customers across Canada and around the world. Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

We are looking for fearless people.

People who believe that if you are not doing your best, it’s not worth it. People who believe in a new way of listening, understanding, and interacting - people who believe in people. So, if you are ready for a challenge, we’re ready for you.

Teleperformance is an Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer.

TP is a global digital business services company...

TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high‑touch support augmented by cutting‑edge technology and our domain expertise.