Customer Experience Specialist - Airport - Permanent Part-Time - Proactive Recruitment

AIR CANADA; Toronto; On-site; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Air Canada travel privileges

Full-time or part-time flexibility

Health and dental plans

Training and development

Job summary

Air Canada is seeking a Customer Experience Specialist at the Toronto airport to engage with customers and ensure smooth travel experiences from check-in to boarding. You will be part of a diverse team and perform essential tasks across the passenger journey.

The role requires strong communication, the ability to work rotating shifts, and a commitment to safety and service standards. Training is paid and full-time options are available, with on-site work in Toronto.

Qualifications

• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Ability to work rotating shifts and stand for long periods.

Responsibilities

• Perform customer check-in and issue boarding passes.
• Assist customers with flight schedules and connections.
• Provide wheelchair and mobility assistance and guide customers to gates and baggage claim.

Skills

Customer service

Interpersonal skills

Communication

Job description

Location: Toronto, ON, Canada (on-site)

Starting Salary: $19.88 per hour

Direction: Airports - North America

Category: Unionized Personnel (Unifor)

Employment Type: Part-time

The Position

Currently, Air Canada is looking for Customer Experience Specialists to join its team at the Toronto airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring all our flights are ready to depart safely and on time, and in assisting customers at the airport at every moment of customer interaction during their journey.

If you are an enthusiastic, caring person who loves working with people, you might be very close to landing your ideal job.

What will your day look like?

As a Customer Experience Specialist at the Toronto airport, you will be part of a dynamic and diverse team composed of greeting agents and Air Canada representatives. You will need to contribute to the smooth running of the customer experience:

• Perform customer check-in, and prepare and issue boarding passes.
• Assist customers during pre-boarding and provide information on flight schedules and connections.
• Provide assistance to customers with special needs during their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Remain on the move from one end of the airport to the other to get to the work areas to which you are assigned.

Watch this video to learn more about the role of Customer Experience Specialist:

Your Benefits

As one of Canada's leading employers, we ensure we reward our employees well by offering many benefits:

• Air Canada employees love to travel and our employee travel privileges program is one of the most generous in the industry. You will be entitled to travel privileges for yourself and other eligible individuals once you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of benefit plans, including health and dental care plans.
• Training and development tools are also offered to help you reach your full potential.

Qualifications

Required Skills and Experience

• Availability to attend and successfully complete a paid full-time training program lasting five to seven weeks.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work to tight deadlines to ensure punctuality.
• Ability to comply with Air Canada attendance and dress standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong problem-solving and solution-finding ability, in accordance with Air Canada policies and guidelines.
• Attention to safety and security.
• Demonstrate punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Obligation to obtain and maintain any applicable transport security clearance, as well as additional authorizations. Please consult the Transport Canada website for more details.
• Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

The candidate must master English as well as one or more of the following languages: French, German, or Greek. Great importance will also be given to candidates with a good working knowledge of at least one of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, Arabic, Hebrew, Portuguese, Hindi, or Punjabi.

Take your career to new heights!

Diversity and Inclusion

Air Canada is resolutely committed to diversity and inclusion, and aims to create a healthy, accessible, and rewarding work environment that showcases the unique contribution of our employees to the success of our Company.

As an equal opportunity employer, we welcome applications from all individuals in order to build a diverse workforce representative of the diversity of our customers and the communities where we live and serve.

Air Canada thanks all candidates for their interest, but will only communicate with those selected for the next steps.