Customer Experience Specialist - Airport - Permanent Full Time - Proactive Recruitment

AIR CANADA; Toronto; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Airline travel pass

Health and dental care plans

Training and development

Full-time or part-time

Job summary

Air Canada is seeking a Customer Experience Specialist at the Toronto Pearson airport. You will directly interact with customers, helping flights depart on time and assisting travelers at every step of their journey.

You will check in passengers, issue boarding passes, provide schedule information, assist with special needs, and move across the airport to support operations. Training is provided; strong English skills and multilingual capabilities are valued.

Qualifications

• Availability to attend and successfully complete a paid five-to-seven-week full-time training program.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work to tight deadlines to ensure punctuality.
• Ability to comply with Air Canada attendance and dress code standards.
• Experience in customer service and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong ability to solve problems and find solutions, in accordance with Air Canada policies and guidelines.
• Attention to safety and security.
• Obligation to obtain and maintain any applicable transportation security clearance, as well as additional authorizations.
• Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas or other necessary authorizations.

Responsibilities

• Check in customers, and prepare and issue boarding passes.
• Help customers during pre-boarding and provide information on flight schedules and connections.
• Assist customers with special needs during their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Stay on the move from one end of the airport to the other to get to the work areas to which you are assigned.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Problem solving

Punctuality

Safety awareness

Job description

Location: Toronto, ON, Canada (on-site)
Starting salary: $19.88 per hour
Branch: Airports - North America
Category: Unionized staff (Unifor)
Position type: Full-time

The position

Air Canada is currently looking for Customer Experience Specialists to join its team at the Toronto airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring that all our flights are ready to depart on time safely, and in assisting customers at the airport, at every moment of customer interaction during their journey.

If you are an enthusiastic, caring person who loves working with people, you could be very close to landing your ideal job.

What will your day look like?

As a Customer Experience Specialist at the Toronto airport, you will be part of a dynamic and diverse team composed of welcome agents and Air Canada representatives. You must contribute to the smooth running of the customer experience:

• Check in customers, and prepare and issue boarding passes.
• Help customers during pre-boarding and provide information on flight schedules and connections.
• Assist customers with special needs during their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Stay on the move from one end of the airport to the other to get to the work areas to which you are assigned.

Watch this video to learn more about the Customer Experience Specialist role:

Your benefits

As one of Canada's leading employers, we ensure we reward our employees well by offering them numerous benefits:

• Air Canada employees love to travel and our employee travel pass program is one of the most generous in the industry. You will be entitled to travel privileges for yourself and other eligible persons when you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of employee benefit plans, including health and dental care plans.
• Training and development tools are also offered to help you reach your full potential.

Qualifications

Required skills and experience

• Availability to attend and successfully complete a paid five-to-seven-week full-time training program.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods of time.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work to tight deadlines to ensure punctuality.
• Ability to comply with Air Canada attendance and dress code standards.
• Experience in customer service and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong ability to solve problems and find solutions, in accordance with Air Canada policies and guidelines.
• Attention to safety and security.
• Show punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Obligation to obtain and maintain any applicable transportation security clearance, as well as additional authorizations. Please consult the Transport Canada website for more details.
• Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language requirements

The candidate must master English as well as one or more of the following languages: French, German or Greek. Great importance will also be given to candidates with a good working knowledge of at least one of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, Arabic, Hebrew, Portuguese, Hindi or Punjabi.

Get your career off the ground!

Do not miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Embark with us and watch your career take off.

Diversity and inclusion

Air Canada is resolutely committed to diversity and inclusion, and aims to create a healthy, accessible and rewarding work environment that showcases the unique contribution of our employees to the success of our Company.

As an equal opportunity employer, we welcome applications from all individuals in order to build a diverse workforce representative of the diversity of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but will only communicate with those selected for the rest of the process.