Bilingual Customer Engagement Associate

BET99; Canada; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Paid sick days

Employer-paid benefits

Mentorship Programs

Employee events

Job summary

A leading online sportsbook and casino in Canada is seeking a Customer Engagement Replacement to enhance customer satisfaction and loyalty through proactive outreach and personalized engagement. Responsibilities include resolving potential issues before they escalate, analyzing customer trends, and collaborating with internal teams. The ideal candidate has a Bachelor’s degree or equivalent experience, strong communication skills, and a background in customer engagement or online gaming. This position offers Canada-wide remote freedom and competitive benefits.

Qualifications

• Bachelor’s degree or minimum 2 years' experience required.
• Strong written and verbal communication skills necessary.
• Able to thrive in a fast-paced and dynamic environment.

Responsibilities

• Proactively reach out to customers via phone or email to resolve issues.
• Identify opportunities to enhance customer experience through engagement.
• Collaborate with internal teams to align engagement strategies.

Skills

Written communication skills

Verbal communication skills

Problem-solving abilities

Analytical mindset

Experience in customer engagement

Education

Bachelor’s degree or minimum 2 years' relevant experience

Tools

CRM tools

Knowledge management systems

Job description

BET99 is Canada’s Premiere Online Sportsbook and Casino. Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our internal BET99 team. We operate in a fast-paced environment and seek individuals who embody our core values: challenging the status quo, trust, transparency, integrity, and collaboration.

The Customer Engagement team plays a crucial role in ensuring a seamless and engaging experience for our users before they need to reach out to customer service. The focus is on proactively solving customer issues, providing specialized offers, driving engagement on our platform.

Vacancy: Replacement

Responsibilities

• Proactively reach out to customers via phone call or email to resolve potential issues before they escalate to customer service.
• Identify opportunities to enhance customer experience through personalized engagement and targeted promotions.
• Provide specialized offers to drive engagement and retention on the platform.
• Maintain and update the BET99 knowledge base and AI Agent to improve automated assistance and self-service options.
• Analyze customer trends and feedback to identify patterns and recommend improvements.
• Collaborate with internal teams, including customer support and marketing, to align engagement strategies.
• Respond to customer feedback on platforms such as TrustPilot and App Store reviews to uphold BET99’s reputation.
• Assist with any projects or tasks assigned by the CE Manager

Skills and Qualifications

• Bachelor’s degree or minimum 2 years' relevant experience.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced and dynamic environment.
• Experience in customer engagement, online gaming, or sports betting is preferred.
• Analytical mindset with problem‑solving abilities.
• Proficiency in CRM tools and knowledge management systems is a plus.

This role is instrumental in enhancing customer satisfaction and loyalty, ensuring a proactive approach to customer engagement at BET99.

Why Join BET99?

Come for the career… stay for the culture.

• Canada-wide remote freedom - your office is anywhere you want it to be.
• Time off that feels good - paid vacation, paid sick days, plus your birthday off on us.
• Early access to leadership - meet the CEO in your first 30 days and see how your work truly makes an impact.
• Open-door leadership style - transparency and collaboration are core to how we operate.
• Premium benefits - 100% employer paid, for you and your family.
• Built-in career acceleration - Mentorship Programs led by industry veterans.
• A community you’ll want to be part of - book clubs, monthly employee events, cross-team fun, and more.
• Bring a friend, earn a bonus - our referral program rewards great connections.
• Regular recognition programs - so your great work never goes unnoticed.
• Modern tools and tech - making your job smoother, not harder.
• A streamlined onboarding process - hit the ground running with confidence.
• A company that invests in long-term relationships, not quick wins.

Disclaimers:

• This position does not use artificial intelligence during the hiring process.