VIP Account Manager | Betty CA New Calgary, Alberta

Betty Gaming CA Ltd.; Calgary; Hybrid; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Discretionary bonus

Career and skills development

Team collaboration

Perkopolis perks

Job summary

Betty Gaming CA Ltd. is seeking a VIP Manager to cultivate enduring relationships with high-value clients and maximize their platform engagement. You will be a primary contact for VIPs, address needs promptly, and collaborate with internal teams to tailor promotions and experiences.

The role emphasizes empathy, strong communication, and a deep understanding of VIP preferences, with initial remote work and potential hybrid arrangements as the team scales.

Qualifications

• 1-2 years experience managing a portfolio of accounts.
• Experience in online entertainment industry (online casino/social games/mobile games).
• Exceptional communication across channels (email, chat, phone) with confidence.
• Business-focused and sales-oriented mindset.
• Ability to achieve exceptional results within tight timelines.
• Flexible to work evenings, weekends, and public holidays.

Responsibilities

• Monitor VIP database daily to optimize player experience across lifecycle.
• Proactively reactivate players via email, calls, SMS, and chat.
• Identify opportunities to upsell VIP players via tailored offers.
• Collaborate with other departments to improve player management efficiency.
• Develop and supervise VIP-focused marketing and player-management strategies.
• Early identification of potential VIPs and nurturing relationships.
• Serve as primary contact for VIP users and coordinate with internal teams.
• Coordinate cross-team efforts to ensure seamless experience and precise promo segmentation.

Skills

Account portfolio management

Communication across channels

Sales mindset

Results-oriented

Flexibility in scheduling

Job description

About Us

Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.

Betty Canada

Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.

Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values

• We are honest- we value honesty in all aspects.
• Bring the Olives- we offer premium customer experience.
• Think Big- we believe in always striving for more.

About the role

The VIP Manager plays a pivotal role in cultivating enduring relationships with our esteemed high-value clients. Our objective is to ensure the utmost satisfaction among VIPs, proactively tackle their concerns, and guide them into maximizing the benefits of our platform for their enjoyment. The VIP host is a one stop shop for all problems the portfolio customers arefacing. This role requires a strong capacity for empathy, exceptional communication abilities, and an intricate grasp of VIP preferences, desires & anticipations.

What you will do

• Daily monitoring and analysis of the VIP database to optimize players’ experience throughout their engagement lifecycle.
• Proactive reactivation of players through various channels like emails, calls, SMS, and chat.
• Identification and capitalization on opportunities to upsell potential VIP players by tracking their behavior and tailoring targeted offers.
• Collaboration with other departments for enhanced player management efficiency.
• Development and supervision of marketing and player management strategies specifically tailored for VIPs.
• Early detection of potential VIPs.
• Act as the primary point of contact for VIP users, addressing their needs efficiently.
• Serve as a liaison between VIPs and our internal departments.
• Close collaboration with various teams to ensure seamless player experience and precise segmentation of promotional & bonus offers

What we're looking for

• 1-2 years experience managing a portfolio of accounts.
• Experience within the online entertainment industry (online casino/social games/mobile games).
• Exceptional communication skills across various channels (email, chat, phone) with a high level of confidence.
• Embraces a business-focused and sales-oriented mindset.
• Demonstrates the ability to achieve exceptional results and deliver outstanding services within tight timelines.
• Adaptable to work flexible shifts, including evenings, weekends, and public holidays.

What we offer

• Discretionary bonus
• Career and skills development opportunities
• Fun and collaborative team environment
• Exclusive employee discounts and perks through Perkopolis

The salary range for this role is CAD 85,000 to CAD 100,000 per year, depending on experience, qualifications and location. Final compensation will be determined based on job related skills and business needs. This is a new position within our team. This position is initially remote, with the possibility of becoming hybrid in the future.

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.